4 days ago
5
Hello everyone,
Here is the nexus to my erstwhile station connected this topic: https://www.team-bhp.com/forum/motor...tr-160-4v.html (Horrible work acquisition with TVS | Apache RTR 160 4V)
I'm creating a caller station to stock the update with this assemblage due to the fact that I judge that it is truly important for chap owners of TVS vehicles to cognize the steps I went done and however they themselves tin woody with atrocious ASCs.
So arsenic per the erstwhile post, I started looking into however I tin record a ailment successful the Consumer Court. This full ordeal of straight going to Consumer Court came up successful the archetypal spot lone due to the fact that I was not capable to find the escalation matrix anywhere. Even their tract simply mentioned the modular lawsuit attraction email. However, erstwhile I started filling the form, I saw that you request to besides person affidavits of immoderate benignant on with different ineligible documents and upload it. Seeing that the process would mostly necessitate a lawyer's involution for proceeding smoothly, I decided to nonstop 1 past message listing each my erstwhile complaints. This would besides service arsenic impervious of the aggregate chances I gave them to resoluteness this issue. However this clip I was determined to loop idiosyncratic higher up successful the institution to fto my contented heard. But, for the emotion of God, I could not find 1 azygous email of an enforcement successful TVS. As I was astir to springiness up, arsenic luck whitethorn person it, I recovered the CEO's email successful a truly absorbing manner.. (A wholly ineligible manner, caput you). And so, I sent my past "warning" to the lawsuit attraction and CEO of TVS:
A elemental and concise message with each erstwhile message loops attached. I was truly frustrated astatine this constituent and did not privation to explicate everything erstwhile again. To my surprise, the precise adjacent day, astir 9:42 AM, mails started pouring each 10 minutes from TVS. At archetypal I thought it was the regular "Your summons has been created" mails, but past I saw the message from Mumbai/Pune circle:
I honestly expected my message to spell consecutive into the spam folder for the CEO, but the speedy mails said otherwise. Within 30 minutes, I got a telephone from the Mumbai circle. He was precise apologetic and requested maine to explicate what happened, which I did, each azygous detail. He past requested 10 minutes and called backmost with the Circle caput connected conference. They some were precise apologetic and ensured maine that my contented volition beryllium resolved connected the aforesaid time itself. I was offered pickup and repair work with aforesaid time delivery, but I insisted connected witnessing the repairs, to which they readily agreed. We agreed that I'll scope the ASC by 3 PM and TVS volition put an OEM Technician that volition oversee the full process and guarantee precedence and nonrecreational work. One happening they hesitantly asked maine was however I got their CEO's email 
. I told them and besides informed the crushed for nonstop message to CEO, which was the lack of immoderate benignant of escalation matrix connected their website, to which they assured maine of updating.
The clip came, and I reached the ASC on with my friend, arsenic a backup (if things went south, arsenic they did successful my past visit), but to my surprise, the OEM Tech had the full ASC successful nether an audit of sorts. He was astatine the gate, waiting for my arrival. The Circle caput ensured that I met him and handed implicit the remainder to him. I consciousness weird saying this, but from then, the precise satisfying portion started. We (Me and the OEM Tech) took a trial thrust and wrong a fewer meters, helium recognised that the beforehand extremity was highly brushed and had astir nary rebound astatine all. After confirming the issue, my motorcycle was taken successful withing minutes, the beforehand extremity was disassembled to the past portion (which the technicians had nary thought however to, but the OEM Tech guided them and did astir of it himself), religiously cleaned each part, replaced some fork seals escaped of cost, arsenic I raised the suspicion of them failing due to the fact that they had been opened aggregate times by the ASC and that excessively with improper tools. Throughout the process, helium taught the technicians the process for pumping oil, assembling, levelling the forks, and truthful on. He instructed the manager to alteration get the aged usher boards removed and replaced with caller ones, on with ordering a acceptable of due tools for installing seals (the ASC did not person them, they antecedently utilized screwdriver and hammer to instal brushed rubber seals -_-). For my case, helium brought the tools with him. He besides warned the manager that he'll sojourn again successful 2 days and cheque whether the changes person been done oregon not.
The lipid was astir 140 ml successful some shocks. I cant ideate however galore different 160 4V owners are connected the roadworthy with astir fractional arsenic overmuch lipid successful their beforehand forks and experiencing instability astatine precocious velocity 
He besides adjusted the play successful cogwheel lever, fixed 1 of the horn not firing occasionally, and astir importantly fixed a rattling sound from the beforehand brake calliper region. Once I told him that specified an contented existed, helium took his clip to archetypal recognize the contented and rapidly diagnosed it portion installing the wheel. It was seemingly a somewhat twisted mud defender bracket which was installed loosely truthful arsenic to not disturb the beforehand axle! This means each the times the beforehand suspension was worked upon, the engineers noticed this and chose to disregard it! Once helium recovered retired astir that, helium insisted connected replacing it, connected their ain cost. Since the portion was not disposable successful the ASC, helium lashed retired connected the manager, told her to spot bid for it connected the spot portion helium rode to the different ASC to get it for me. In 30 minutes oregon so, the caller bracket was brought and installed. The rattling sound was besides yet addressed (an aged annoyance of mine, connected which I had fixed up). We yet took a trial thrust again and the motorcycle felt due erstwhile again, coagulated suspension with rebound. The beforehand handlebar tallness besides came up, restoring the close riding posture.
After a complimentary wash, the OEM Tech asked maine to motion a acceptance of satisfactory repair signifier and urged maine to interaction him for immoderate further issues. He told maine that there is an escalation matrix successful spot and it is connected a committee astatine each ASC. The aforesaid should person been communicated to maine by the manager, which she didnt. Here are the details for Mumbai/Pune area:
The L1 and L2 are usually the ASC manager themselves, truthful if they don't perceive to you, conscionable scope retired to the L3 either via telephone oregon via mail, and according to OEM Tech, things get resolved astatine that signifier only. He besides told maine that helium is the idiosyncratic that Head bureau sends to resoluteness issues that originate to L3 and up and that the institution is trying hard to amended their work image.
While leaving the ASC, I overheard the OEM Tech advising the manager to get things successful bid different she mightiness get successful heavy trouble. That was truly satisfying to hear, particularly aft each the intelligence accent these guys enactment maine through.
This is for each the TVS owners retired there, if you are not satisfied with the work provided by the ASC / the repair enactment is not done decently / you consciousness show degradation aft service, scope retired to the L3 manager (from L3 onwards, you straight interaction the institution and not the ASC) and your contented volition beryllium resolved decently by the company. TVS is trying truly hard to amended its work representation and we arsenic customers should cognize our rights. As for the CEO's email, if you want, you tin find it, but I truly wont suggest doing that, unless L3 and L4 executives cannot resoluteness your issue. Had I person known that escalation matrix existed, I would person followed it and got my contented resolved somewhat early. I communicated the aforesaid to the OEM Tech that the website should person details of region-wise escalation matrix to which helium assured that helium volition walk connected the connection to media team. Till past I anticipation this station spreads consciousness among chap owners and empowers them against specified atrocious ASCs.
Thank you for reading. If you person immoderate follow-up questions, I'll effort my champion to reply them!
