SD Manage Sales document Flexible Workflow - Customer return

Dear SAP Community , 

I'm facing an contented with Fiori App "Manage Sales papers Workflow" erstwhile creating Customer instrumentality workflow (screenshot below) , could you delight assistance maine fig retired the contented .

Also , In the aforesaid App , I can't find Free of complaint Workflow successful the driblet database (screenshot below)  could you delight assistance me