13 hours ago
1
My ordeal each began with the ABS module of my Jetta going bust connected 24th September. The reports of the scans done from Launch utilized by my FNG and VCDS astatine the ASC some pointed to a defect with the ABS Module. A marque caller ABS module is astir 1.50 lakhs oregon truthful and truthful began the hunt for a utilized ABS module. My FNG was going connected a vacation from 30th September and would instrumentality lone connected 10th October and truthful I had to with till then. Since I was portion of the ?VW Jetta India Group?, I started to enquire astir a utilized portion determination arsenic well. However, I decided to archetypal hold for my FNG to travel backmost earlier contacting anyone else.
After my FNG came back, I sent my car to his store connected 14th Oct. He received a portion connected 15th Oct but it did not codification arsenic portion fig was different. On 17th October helium received different portion with identical portion fig but it turned retired to beryllium defective and helium volition effort to put for different part. He informed maine that it volition instrumentality clip to get clasp of different portion and that I should commencement looking from my extremity arsenic well.
In the meantime, a subordinate from the ?VW Jetta Group? recommended Jude?s Performance a.k.a. Alan B Jayan located successful Trivandrum to maine for the ABS Module. I contacted Alan connected 18th October and shared the portion fig and VIN of the car. He quoted Rs. 33,500. I asked for a day?s clip to revert arsenic I wanted to cheque with my FNG earlier going ahead. I besides asked him that what if the portion doesn?t enactment and helium confidently told maine that it is ?guaranteed? to enactment and that I should not interest and I should spot him. I told him to see a 50% beforehand and the equilibrium aft I person and trial the portion but helium gave maine a reply that it is not imaginable and that helium required a 100% beforehand and connected however 1 should person spot I specified dealings.
On 19th October, I checked the presumption of the portion availability with my FNG and told him that determination is simply a portion disposable successful Trivandrum and whether I should spell up oregon hold for his update. He told maine to spell up aft which I deposited currency of Rs. 33,500 successful Alan?s relationship which helium confirmed that helium received and told maine that helium volition courier the portion instantly done DTDC and stock the tracking number. I requested him to nonstop it done the fastest mode imaginable and helium told maine it would outgo maine Rs. 850 to vessel by aerial which should scope maine by 21st oregon 22nd October latest. I instantly paid the shipping charges and was present awaiting the tracking number. I did not person immoderate tracking fig from him that day.
On 20th October I followed up for the tracking fig again and was told that I would person it connected the adjacent time of dispatch which was 21st October. I recovered this unusual arsenic if you person shipped it connected 19th October, you should get the tracking fig immediately.
On 21st October greeting I followed up for the tacking fig again but was told that helium would supply maine with aforesaid successful sometime. I again followed up with him successful the evening and spell the aforesaid reply.
On 22nd October I asked him whether I would beryllium receiving the portion arsenic it was the day of transportation arsenic per him. However, helium informed maine that it volition scope the adjacent day.
On 23rd October the full time passed but determination was nary motion of the part. I contacted him again to inquire the presumption and to supply the tracking fig truthful that I request not enactment him each clip for this arsenic it has not passed the day of delivery. He provided maine with a DTDC tracking fig and I was amazed to spot that arsenic per that tracking fig it showed that the portion was couriered today; that is 23rd October and not 19th October arsenic stated by him. It is nary wonderment helium was delaying connected providing maine with immoderate shipping details since the past 04 days. This is wherever my suspicion began to physique up connected whether this feline was genuine oregon not. I was not getting a bully feeling astir this.
On 24th October determination is inactive nary motion of the accomplishment of the portion and it showed ?In Transit? arsenic per tracking details.
On 25th October I called the DTDC Customer Care and they informed maine that the bundle has reached Mumbai Hub. I was relieved but my troubles did not extremity here.
On 26th October the bundle inactive showed successful Mumbai Hub and did not look to beryllium moving forward.
On 27th October I contacted DTDC Customer Care again and was told that the bundle is successful ?Shipment Short? presumption which arsenic per them means that the fig of items booked against this shipment is much than received. Even the online update was showing a ?Shipment Short? status. They asked maine to person the shipper interaction his section outlet arsenic the occupation is from there. On informing him this, helium claims determination could beryllium an contented with customs. I thought to myself, however is customs progressive with home shipment? I was present starting to get convinced that determination is thing incorrect here. I asked him to interaction the DTDC outlet from wherever helium shipped it to get an update oregon clarity connected this shipment.
On 29th October I had inactive not received the bundle and followed up with Alan connected whether helium contacted his section DTDC outlet. He had nary update.
On 30th October I reminded him again to travel up with his section DTDC interaction and helium alternatively told maine to interaction DTDC Mumbai Hub to get an update. I told him that this is getting frustrating arsenic my car is conscionable lying successful the store idle from 18th October waiting for the portion from him. He told maine to hold for a day. I informed him that I volition hold but if it doesn?t scope the adjacent time past it is amended we cancel this woody and person my outgo refunded backmost to maine truthful that I tin look astatine different options. In the meantime, if I get a portion from my extremity and his portion reached me, I volition courier it back. No revert from him.
On 03rd November I had inactive not received the portion and connected informing him the aforesaid helium gave maine a level reply that the par tis successful Mumbai DTDC Hub and that I should cod it from determination and that it is not his mistake that portion has not reached me. This is erstwhile I was present convinced that determination is thing not close present and I told him disconnected that it is not my mistake either. The information is that helium has my wealth since 19th October but I bash not person a portion yet. He asked for clip till 04th November. In the meantime, I called the DTDC Mumbai Hub again and was told that they were to person a bundle by this tracking fig but it is not received by them. I was not knowing this connected however a tracking fig exists but nary package. Is determination immoderate scam oregon person they misplaced the package?
I informed Alan that it appears that the bundle is mislaid successful transit and determination is nary update from neither him nor DTDC and that we person to travel to immoderate decision present and I can?t support waiting for a portion part helium holds connected to my payment. I suggested that we stock the nonaccomplishment and I beryllium refunded 50% of the magnitude paid to him. He flatly refused saying DTDC should wage the amount. I told him that if helium has registered / insured the worth of the merchandise with DTDC past they volition wage other thing is going to hap from their end. I gave him an ultimatum that if the portion did not scope maine by 04th November past I would similar a refund of my payment.
On 04th November determination was nary quality of the portion arsenic accustomed and I present started to request for a refund from him. He sent maine a dependable connection stating that the portion is not going done customs owed to immoderate magnetic portion and that it volition present beryllium sent by roadworthy and I would person it successful 02 days. It made nary consciousness to maine astatine each but thought if Ive waited this long, mightiness arsenic good hold for different 02 days.
On 05th November determination is nary quality of the portion oregon from him.
On 06th November I request for a refund again but determination is nary reply from him.
On 07th November I inquire him the presumption of the bundle arsenic helium claimed I would person it successful 02 days but determination is nary update from him. There is nary reply from him.
On 08th November I request a reply from him to my messages and archer him that helium should either refund my outgo oregon I volition marque a Police ailment against him. He each of a abrupt sends maine different DTDC tracking fig which is antithetic from the archetypal and claims that this is the tracking fig of the bundle coming by road.
On 12th November helium sends maine the presumption saying that the bundle has reached Mumbai. However online tracking connected DTDC website inactive showed ?In Transit?.
On 13th November helium sends maine a presumption that the bundle has reached my area.
I noticed a abrupt co-operation from him aft I had mentioned astir the Police complaint.
On 14th November I get a telephone from DTDC to corroborate my address. I alternatively spell to the outlet straight and cod the bundle myself. I nonstop him the confirmation that I person received the bundle and that I anticipation it works now. H replied with ?I anticipation truthful too.? This again rang a doorbell arsenic helium guaranteed that it volition enactment and present helium is hoping it would work.
I instantly nonstop the portion to my FNG and aft a mates of hours my FNG calls maine and tells maine that the portion is not moving and that it is defective. He sends maine the mistake log arsenic good which states the portion is defective which I instantly nonstop to him. He replied suggesting to wide each codes and effort again and that I should codification it from a VCDS and not immoderate different bundle and each sorts of excuses. I sternly pass him that everything has been tried from our extremity and that the portion is defective and I should present beryllium refunded my payment. Alan present starts getting rude and stats that lone replacement is an enactment and that determination is nary refund successful ?his policy?. I started to importune connected a refund lone arsenic I did not privation to spell done this full acquisition again. He continued to enactment bullish and garbage the refund and that I should instrumentality the portion aft which it volition beryllium replaced. I nevertheless proceed to basal my crushed for a refund and not a replacement other I volition beryllium forced to marque a Police ailment against him. He past says that the portion should beryllium returned archetypal and lone past I volition beryllium refunded.
I intelligibly told him that I trusted him erstwhile helium asked for 100% beforehand and aft astir a period of waiting for a portion for chartless reasons I person present received a defective part. It is present just for him to spot maine and springiness maine a refund archetypal aft which I volition courier the part. He refused connected this and had the audacity to archer maine that helium did not spot me.
On 15th November I realized that the lone idiosyncratic who would summation from this is Alan due to the fact that helium has Rs. 33,500 from maine and I person a defective part. I inquire him to intelligibly constitute that helium volition refund my wealth arsenic soon arsenic helium receives the portion which helium acknowledged. I instrumentality his code and instantly courier the portion to him done Blue Dart explicit shipping which costed maine Rs. 2,200 and shared the tracking fig immediately. I did this truthful that determination is nary hold successful him receiving the portion and successful crook nary hold successful my refund. The portion was scheduled to scope him connected 18th November. I started to way the bundle connected a regular basis.
On 19th November the update showed an attempted transportation and that the code provided from receiver was incorrect / incomplete. I instantly pass him of this and helium precise casually replies that it mightiness beryllium delivered the adjacent day.
On 20th November determination is nary update from him and the update connected Blue Dart again shows an attempted transportation and that code provided from received is incomplete / incorrect.
On 21st November I visited the Blue Dart outlet myself to cheque connected what the contented was and the squad determination informed maine that his code is incomplete and they had called him connected aggregate occasions but his telephone was unanswered. They adjacent managed to talk to him erstwhile and helium provided immoderate information. This was each logged by the transportation lad successful the system. I instantly called Alan from the Blue Dart bureau and asked whether helium got a telephone from Blue Dart and helium denied saying helium hasn?t received immoderate telephone astatine all. I knew this was a lie. I nevertheless took the code of the Blue Dart Hub successful Trivandrum and told Alan to cod it from determination if imaginable oregon supply a due code for delivery. He said helium would cod the package.
On 22nd November greeting I followed up with Alan connected whether helium has collected the package. He said helium volition sojourn the aforesaid day. However, aboriginal successful the evening I received an update from Blue Dart that the bundle has been delivered and that the receiver was Alan. I asked him whether helium had received the bundle but determination was nary reply from him. Multiple calls to him went unanswered too.
On 23rd November I followed up with him the full time done messages and calls that if the bundle has been received by him past wherefore is helium not confirming the aforesaid and refunding my payment. He did not reply to a azygous connection oregon person a azygous telephone of excavation the full day.
I was present acrophobic that helium would travel up with a assertion that the portion sent to him was not the portion helium had sent to maine and usage that to support my money. Knowing the cheat helium is, helium could travel up with thing truthful rob maine of Rs. 33.5k.
On 24th November I messaged him that I was going up and lodging a Police ailment against him. He replied saying that helium has not received the bundle which I knew was a blatant prevarication and shared the transportation confirmation from Blue Dart. He kept lying saying that helium has not received the bundle and arsenic per Blue Dart they volition present it connected 25th November.
I approached immoderate adjacent contacts successful the Police and informed them of the concern I americium successful and they told maine that they volition put a telephone to him from his section Police presumption regarding this.
On 25th November I was engaged and travelling retired of municipality and received a telephone from my interaction successful the Police that a telephone has gone to Alan from his section Police Station and we hold for an update. I went on with my engaged day. At 10 p.m. I received a connection that Rs. 32,000 has been recognition to my relationship from Alan B Jayan. I messaged him connected wherefore has helium deducted wealth from my refund but received nary reply.
On 26th November greeting I messaged him again asking wherefore is wealth deducted from my refund and got a reply from him stating ?Service Charge? claiming that they person lone replacement enactment but since I person been refunded helium has taken a work charge. He has deducted a 3% work complaint for taking 100% advance, taking a period to present a faulty part.
I got to cognize from different subordinate successful the radical that Alan had utilized a representation of his car and claimed that it was modified by Jude?s Performance which was not existent and lone aft aggregate stern messages from the subordinate to Alan was his station removed.
Alan continued to connection maine contiguous asking wherefore I americium spoiling his sanction successful the VW Jetta Group and is blaming maine and everyone other helium tin but himself that helium is being harassed. He adjacent went to the grade of making an connection again and to deliberation patiently if I wanted the portion since the contented with my car has not been resolved. I was wondering if I was dreaming oregon if helium has mislaid his mind. After each this, helium inactive expects maine to woody with him?
I apologize for the agelong station but it was important for maine to database down the day-to-day ordeal I went done with this cheat and scammer. I was lone capable to retrieve Rs. 32,000 owed to the involution of immoderate of the members from the VW Jetta Group and my contacts successful the Police.
I person mislaid a full of Rs. 4,550 aft dealing with Jude?s Performance a.k.a Alan B Jayan:
Rs. 850 arsenic DTDC courier charges from Trivandrum to Mumbai
Rs. 2,200 arsenic Blue Dart Courier charges from Mumbai to Trivandrum
Rs. 1,500 which was stolen from maine by Jude?s Performance a.k.a Alan B Jayan arsenic truthful called ?Service Charges?
The clip and vigor spent successful this full ordeal is of people priceless.
I person accepted the nonaccomplishment of Rs. 4,550 arsenic a atrocious indebtedness and learning acquisition connected dealing with specified transactions successful future.
