Horrible service experience with TVS

Hello everyone!
I'm a arrogant proprietor of TVS Apache 160 4V HP since 2021. This is my archetypal motorcycle and I person enactment comparatively debased kms connected it (around 9k). Still, the motorcycle has been an implicit joyousness to ride. The exhaust is bassy, happy, precocious revving engine, large looks (love the broadside profile) and much than capable show for a caller rider. There person been nary large issues, different than a elemental caller suspension leak, and it has wholly changed my determination to upgrade to the bigger sibling RTR310 successful adjacent future. I've laid retired the events below:

1. Had been facing suspension leak contented since a month. Got clip connected 13-10-24 and visited Litra TVS to get motorcycle serviced. Job paper was made for the issue, waited from 9:30 AM to astir 5:00 PM (6-7hrs) conscionable to cognize that they forgot to bash the repair job.
Promised maine to bash it connected precedence a week aboriginal on priority.

2. Visited Litra TVS again connected 20-10-24 for the suspension job. Reminded and urged them astir their promise. Still had to hold from 9:30AM to astir 2:00 PM (5hrs), truthful overmuch for their precedence service. Was not satisfied with the extremity result, but thought indispensable beryllium owed to caller parts.

3. Issue inactive persisted aft a month, truthful raised a ailment with TVS connected their mail:

Got a telephone from the manager requesting to sojourn again.

4. Visited again connected my vacation 15-10-24 (Guru Nanak Jayanti holiday). First the level manager Mr. Ganesh level retired refused immoderate occupation aft trial riding my bike. On urging him and aft talking with manager, helium accepted to cheque once. While I was waiting for my ?priority service?, immoderate chap customers showed involvement successful my issue. While showing them, I noticed that the aforesaid suspension limb had leaked again, which went unnoticed by Mr. Ganesh connected his trial ride:

Told him the aforesaid and helium took the motorcycle successful wrong minutes now.

5. While checking for lipid quantity, it was recovered retired to beryllium 120ml successful some legs. The level manager asked astir antithetic engineers and helium told that it indispensable beryllium 150ml.

I was not satisfied with the reply of technologist truthful I pulled the Owner?s manual from TVS?s authoritative website and to my horror, determination it was mentioned 240ml for each leg!

When I confronted the engineer, helium said ?We ever enactment 150ml lone and it fixes this issue. We travel the committee implicit there?.
The committee successful question:

The committee looked legit, but it had information for ?Apache 160? portion excavation was ?Apache 160 4V?. Then it clicked successful my caput that the 4V redesign was introduced aboriginal successful the Apache lineup, the Apache 160 2V is simply called the Apache 160. Pulling up the Owner?s manual for Apache 160 2V confirmed my hypothesis. Shocking that a lawsuit could fig it retired portion the technicians moving determination for years couldn?t..

The worst portion is, adjacent aft showing each this evidence, the information that their accusation committee was outdated, was not acknowledged by ANYONE successful the work centre, not the engineer, the level manager, nor the work centre manager. They conscionable had 1 response, ?The technicians moving from years wont beryllium incorrect right??. It truly felt similar talking to a wall. The technologist besides had the audacity to accidental that ?Company has printed incorrect info?.

Two important takeaways from this:

1. I was charged outgo of lipid and labour for some suspension legs, but lone 1 was leaking, truthful they took retired lipid from the steadfast one??
2. Every Apache 160 4V proprietor who faced the akin contented and came to this work centre is going astir with fractional arsenic overmuch lipid successful their beforehand suspension? In my experience, my motorcycle has been unstable astatine road speeds, truthful others mightiness besides beryllium experiencing the same? No wonderment I don?t spot galore Apaches connected the road.. The owners indispensable person gotten fed up and sold them off.

I was truly done with them astatine this constituent and asked the manager to springiness maine successful writing, what is being done to my bike. She denied, but aft immoderate argument, she agreed.

Once the enactment was done, I took a trial thrust and the contented was inactive there. The suspension simply compresses excessively overmuch causing higher load connected beforehand tyre. I?ve acquisition flimsy wobbles erstwhile going done insignificant roadworthy irregularities.
When I asked for the written acknowledgement, they level retired denied, saying since the measure magnitude is 0, we cant springiness anything. I asked the manager to springiness successful penning and she besides denied. The work advisors came successful the country and asked ?What happened??. I told the contented and helium said, ?You should person travel to maine na? Why didn?t you come?? and tried to propulsion the blasted connected me. I was like, ?If your engineers, the level manager and adjacent the work halfway manager is not listening to me, volition I get a imagination that YOU volition marque things happen??, which was followed by a silence. Then they started saying, ?Pull successful the bike, we?ll enactment arsenic overmuch arsenic he?s saying? and this clip I denied since I didn?t had assurance successful them, and I was not consenting to discarded anymore than the 5 hours already spent. After a spot much argument, I left.

6. After reaching home, I sent a caller message to TVS lawsuit care, explaining the full ordeal:

This time, I specifically mentioned 3 points I wanted enactment on:
1. Confirmation from an authoritative TVS technologist connected the close lipid magnitude for the beforehand suspension of the TVS Apache 160 4V, arsenic per the manual (240ml oregon 150ml).
2. A referral to a trusted and reliable TVS work centre to resoluteness my bike's contented urgently. I person already spent 3 days dealing with this unprofessionalism astatine Litra TVS.
3. A thorough probe and due grooming for the engineers astatine Litra TVS, arsenic the full management, including the Floor Manager and Service Centre Manager, look utterly incompetent.

Now I'm awaiting their reply. If this elemental contented is not resolved, I'm earnestly considering going done Consumer Forum. As overmuch arsenic I emotion TVS for their bikes and each the worldly they're doing, their work centres person been a messiness for acold excessively long. I was earnestly considering upgrading to the RTR310, but aft my exerience with their work centre connected this elemental issue, I cannot ideate what volition hap if thing went incorrect with a overmuch much expensive, tech loaded motorcycle .