Quality Certificate Error message

Hello all, 

We are trying to get the quality certificate for inspection lots. The information that is owed displayed connected the prime certificate indispensable beryllium taken from the batch results records inspection. But we are getting the pursuing error when we prime “Send Output” :

To transportation retired this process, you indispensable archetypal marque definite configuration of the “output parameter determination” which was carried retired pursuing the indicated series by placing the indispensable information for the “outbound transportation item” section.

Once this is done the configuration, we proceeded to make the certificate illustration successful which the characteristics that indispensable beryllium taken, the worldly assigned, etc. Once this is finished parameterization, the income bid is made, the inspection batch is generated, and the results and the determination to usage is made. At this constituent the certificate indispensable beryllium generated and indispensable beryllium reflected successful the pursuing determination “Menu/ Extras/ Delivery Output/ Item” of the outbound delivery.

When we participate the determination described above, we spot that the certificate is successful “In Preparation” presumption with “Channel”Email (the transmission needed is “Print”) but erstwhile we prime “Send Output” it gives america the error.