Extending Activity Object in SAP FSM to Display Related Emails and SMS

Hello everyone,

We person a request to extend the Activity entity successful SAP FSM to show each emails and SMS that were generated (via concern rules) for a circumstantial lawsuit to the customer and technician.

I americium alert that these messages tin beryllium recovered successful the Admin conception nether "Messages", but I americium struggling to retrieve the connection ID from the URL (e.g., cb65664d-ba5b-4746-be76-a6a5eefbe99b).

Additionally, I americium not definite if it is adjacent technically possible to make a connection betwixt the Activity and the corresponding message.

Has anyone encountered a akin request oregon has acquisition with this? Is it technically imaginable to connect Activity / ServiceCall objects to messages? Any insights oregon guidance would beryllium greatly appreciated!

Thank you successful advance.

Filip