Error text in SAP Service and Asset Manager 2310

I installed the SAP Note 3566662, due to the fact that we had problems with the shown message. Now it works good successful the backend, the connection shows which enactment bid is locked by which person.

Our occupation is, that astir of our idiosyncratic don't person entree to the backend. In the app itself the mistake connection looks similar this.

Unfortunately you can't spot which enactment bid and idiosyncratic is concerned.

Is determination a mode that the mistake connection successful the app has the aforesaid accusation arsenic the 1 successful the backend?

We are presently connected SSAM 2310.

Regards

Philip

SAP Service and Asset Manager Mobile Application Integration Framework SAP Mobile Services SAP Business Technology Platform