DISPATCHER GRAY

Hi, Experts!

well i'm truly not definite astir what hap with dispatcher

servidoraapp:YYYadm 1003> sapcontrol -nr 00 -function GetProcessList
04.09.2024 17:08:49
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
disp+work, Dispatcher, GRAY, Stopped, , , 4244
igswd_mt, IGS Watchdog, GREEN, Running, 2024 09 04 14:41:27, 2:27:22, 4245

servidoraapp:YYYadm 1004> sapcontrol -nr 01 -function GetProcessList
04.09.2024 17:08:56
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
msg_server, MessageServer, GREEN, Running, 2024 09 04 14:41:22, 2:27:34, 3980
enq_server, Enqueue Server 2, GREEN, Running, 2024 09 04 14:41:22, 2:27:34, 3981

already check: the ports its ok! the hostname connected the OS and DB its ok! the licence its ok! the firewall desactivate! the ping resolved connected the OS and DB. shutdown applicative SAP to level OS and halt DB, and restart the box, reappraisal the resources of representation it's ok, the notes successful sap: 3390633,2667891,3392400 it's ok.  and used the bid df it's ok. but the occupation persist. attached the log  dev_disp and dev_w0.

HDB mentation info:
version: 2.00.076.00.1705400033
branch: fa/hana2sp07
machine config: linuxx86_64

please assistance maine to resolved this problem

Txs successful advanced.