Creation of dispute cases in TM outside of ES and BNL

Hi all,

I americium seeking immoderate clarifications successful regards of the trigger for the instauration of quality cases successful TM. The Help documentation chiefly mentions astir the instauration of quality cases via Enterprise Services and BNL. However, it is not wide whether we person the quality to either manually make the quality cases oregon car make the quality cases erstwhile the invoice is posted manually with a difference. 

Would admit if idiosyncratic tin clarify that. Cheers.

Regards

SF