Workitems Not Coming In Engineering Inbox For Approval

Hi Experts,

We are utilizing the NWBC look development. Whenever the caller look is created and submitted for support those person's SAP ID is maintained successful radical gets the look workflow successful their Engineering Inbox tile to o.k. it, but determination is 1 idiosyncratic whose ID is determination successful look organisation database but inactive helium is not capable to received the workflow successful his Engineering Inbox. I person besides cheque the agents assigned done SWIA transaction, his sanction is besides appearing their inactive it's not showing. I'm caller to this system, truthful tin you assistance maine however I tin troubleshoot this contented further. What things I request to check. Step by measurement accusation volition assistance a lot. Thanks successful advance.