1 month ago
11
Incident Overview:
• Vehicle: Volkswagen Tiguan; Mileage: 98,383 km
• Incident Date: 29/06/2024, portion traveling connected the Pollachi-Palani highway.
• Warning Displayed: The conveyance showed a “Check Driver’s Manual” informing with nary circumstantial alert for “Low Coolant”.
• Immediate Actions Taken: Upon noticing the warning, I stopped the car and arranged for towing, pursuing Volkswagen’s advice.
• Towing Costs: I incurred Rs. 5,550 to tow the conveyance to the Pollachi showroom and an further Rs. 6,000 to transportation it to Coimbatore, totalling Rs. 11,550.
• Repair Estimate: On 17/07/2024, I received a shocking repair estimation of Rs. 14,63,411.59 from the Coimbatore work centre.
• Warranty Claim Rejection: Volkswagen denied my warranty claim, asserting that the motor harm was owed to driving the conveyance without coolant.
Key Issues:
1. Coolant Hose Pipe Breakage:
• The archetypal contented stemmed from the abrupt breakage of the coolant hose pipe, which led to coolant nonaccomplishment and motor overheating.
• The hose tube is designed for precocious thermal absorption and should person been capable to withstand emblematic conditions. Its nonaccomplishment suggests a manufacturing defect, which I judge should beryllium covered nether warranty.
2. Misleading Warning System:
• The informing displayed was vague (“Check Driver’s Manual”) and did not pass maine of a debased coolant situation.
• By the clip I received the warning, the coolant had already drained, contributing to motor damage.
3. Contradicting Claims from Volkswagen:
• Volkswagen claims I drove the conveyance aft the coolant had drained, which I categorically deny. I stopped the car instantly upon seeing the informing and did not thrust it further.
• The harm is straight related to the coolant nonaccomplishment caused by the hose tube failure, not from immoderate misuse connected my part.
4. Unsatisfactory Goodwill Offer:
• I received a goodwill connection of Rs 2 lakhs to assistance with repairs, which I find inadequate fixed that the conveyance is nether warranty.
• I expect that each repairs and damages should beryllium afloat covered nether warranty without further costs, arsenic the contented arose from a defective part.
5. Lack of Acknowledgment of a Manufacturing Defect:
• Volkswagen’s responses person focused connected the consequences alternatively than addressing the basal origin - the nonaccomplishment of the coolant hose pipe.
• I person asked for clarification connected wherefore the hose tube broke and wherefore it is not classified arsenic a manufacturing defect, but person not received satisfactory answers.
6. Warranty Coverage Concerns:
• I americium seeking clarification connected the warranty conditions regarding the coolant hose tube and wherefore its nonaccomplishment is not being covered nether warranty.
• I would similar a elaborate mentation of the circumstances surrounding the hose pipe’s breakage.
Conclusion:
As a long-time Volkswagen customer, I americium profoundly disappointed with however this concern has been handled. I expect contiguous enactment from Volkswagen to rectify these issues without immoderate further payment, arsenic the nonaccomplishment is simply a manufacturing defect covered nether warranty.
