User is not able to open the longtext word document in Work Order header

Hi Team,

User is not capable to unfastened the longtext connection papers successful Work Order header. Once the idiosyncratic opens the longtext connection papers successful the enactment bid header the papers volition unfastened and closes automatically and the surface volition determination to the substance exertion format. It is happening lone for 1 user. Even we tried reinstalling the exertion but inactive facing the aforesaid issue.

Regards,

Preethi