4 months ago
22
Hi BHPians,
I'm sharing my acquisition with OffBeat Automotive, Bangalore.
On the archetypal week of June, I had to question to Bangalore from Coorg. As I was reaching the outskirts of Bangalore, the gearbox connected my Invader 4x4 started processing issues. To rectify it, a known idiosyncratic helped maine to link with OffBeat Automotive. The proprietor was accomodating and assisted maine to his garage. Their abstraction was good, looked good equipped and determination were rather a fewer astonishing motorsport built 4x4s. My jeep was dropped connected June 5, the proprietor besides worked connected my conveyance trying to decorativeness it. Counter gears, OD, shaft had to beryllium procured and replaced. There was hold by 1-2 days successful completing the enactment which was wholly understandable arsenic helium had constricted staff, had confusions successful sourcing the parts (wrong cogwheel was fixed by the supplier thrice) and excavation wasn't a anterior booked job.
While the conveyance was successful the garage, I had requested them to support maine successful the loop, but for immoderate crushed they were incapable to and I had to telephone them often for updates. Finally the conveyance was said to beryllium delivered by 1 PM connected June 8th. When called earlier starting to the store astatine astir 12 PM, I was told they'd request different 1-2 hours to upwind up the work, my instrumentality travel to Coorg connected the aforesaid time was planned accordingly. On reaching the store astatine astir 3 PM, they were inactive moving connected the dismantled gearbox. Waited patiently for them to decorativeness arsenic I wanted it to beryllium cleanable and the conveyance was acceptable astatine astir 8:00 PM, but I had to postpone my travel to Coorg. The proprietor took it for a little rotation to trial and the gearbox performed fine. I was blessed that the gearbox was backmost to good. Their measure was settled without a bargain. But proactive measures are truly important to support the clients informed astir the progress, delays, complications etc.
I started for Coorg connected June 9 (Sunday). The conveyance performed alright astatine Bangalore and until Mysore. As I was entering Mysore, the conveyance started to jerk violently arsenic if thing was trying to interruption escaped erstwhile tried to crawl astatine a reddish light. Traces of cogwheel lipid were besides recovered beneath connected the ground. Engine had to switched disconnected to prosecute gears. Immediately called up OffBeat Auto, they were amazed erstwhile told astir this and ensured that everything was done well. The proprietor tried to find a store astatine Mysore to cheque but being a Sunday nary were unfastened truthful I decided to tow the jeep from Mysore to Coorg arsenic I couldn't spend to beryllium distant from enactment immoderate longer and had to scope backmost astatine the earliest. It would beryllium much feasible for maine if the jeep was astatine a known store person to home, alternatively than an chartless store astir 100 kms away. I could besides driblet successful often and cheque the jeep inbetween my work.
On inspecting, it was recovered that the gearbox equine bolts had fallen off, the gearbox was hanging connected the past 1 and cogwheel lipid leaking from the seal. I notified the proprietor astir the issues and helium was assured that the bolts were torqued decently portion installing the gearbox backmost - decently torqued and tightened bolts shouldn't travel retired the precise adjacent day, thing astir the lipid leak was taken up. Additional expenses for towing and repairs were besides shared with him. For immoderate reason, helium said he'll telephone backmost successful 5 minutes and disconnected but ne'er called back. I tried reaching retired to him the adjacent day, but my telephone wasn't answered nor returned, thing urgent mightiness person came up I guess. Called him again fewer days later, helium answered and mentioned that helium had asked his manager to telephone maine (but nary 1 from the squad had reached out) and said they'd benignant retired the contented astatine the earliest. Forwarded each the details to the manager and the owner. The manager reverted saying they'd waive disconnected labour outgo the adjacent clip I get the conveyance serviced by them astatine Bangalore to which I said I would not beryllium availing their services anymore arsenic my existent acquisition with them is overwhelming and it was much feasible for maine to get the jeep serviced astatine Coorg. I requested him to sermon with the proprietor for a much viable solution to which helium agreed.
It has been 2 weeks since the conveyance broke down and I haven't had a affirmative effect from the team. I'm inactive waiting for their response, meantime I got the jeep fixed. Maybe they're engaged with different projects. Since they're 4x4 experts and tally a afloat fledged garage, I hoped their enactment to beryllium flawless and they'd screen astatine slightest partial of the further disbursal incurred, if not fully.
I wonderment if anyone other person had akin acquisition with them, hence shared my reappraisal here. Hope the squad reaches retired and provides a viable solution which would beryllium adjuvant for me.
