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The editors at Solutions Review have curated this list of the most noteworthy WorkTech news from the week of May 10th. This round-up covers announcements and updates from companies like IBM, Broadcom, Accenture, and more.
Keeping tabs on the most relevant ERP and BPM news can be time-consuming. As a result, our editorial team aims to summarize the week’s top headlines in the enterprise technology marketplace. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy WorkTech information. With that in mind, here is some of the top WorkTech news for May 10th.
Top WorkTech News From the Week of May 10th, 2024
Accenture and Oracle Expand Their Partnership
Accenture and Oracle have expanded their over thirty-year partnership. They will invest in developing new generative AI solutions, tools, and training to help companies maximize the value of their data, drive next-level growth, and promote continuous innovation. The two companies will work together to help clients across industries “reinvent” their business with generative AI. Together, they will leverage Oracle Cloud Infrastructure (OCI) Generative AI to improve resilience, increase efficiency, deliver better experiences, keep client data secure, and provide finance teams with real-time data analysis tools.
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AppDirect Acquires Builtfirst, a Self-Service Marketplace Platform
AppDirect, a B2B commerce platform, has acquired Builtfirst, a self-service marketplace platform provider. AppDirect will add the BuiltFirst platform into AppDirect’s solution suite, further expanding its ability to help companies of all sizes meet their marketplace needs. Andy Ellerhorst—the VP of Corporate Development and Chief of Staff at AppDirect—says, “Bringing Builtfirst into the AppDirect team is not only beneficial for its customers, [as] AppDirect will also gain a new line of business that helps our goal of making technology accessible for any sized organization.”
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Aquant Introduces New Advancements to its Service Co-Pilot Platform
Aquant, an AI-powered solution provider for the field service industry, has detailed a new strategy for its Service Co-Pilot platform. As part of this strategy, Aquant is introducing new advancements that focus on personalizing AI so it can understand and address the challenges faced by service organizations in the manufacturing industry. Other product updates include advanced guide prompts, personalized recommendations, continuous learning tools, and an all-in-one experience that provides users with a unified view of their data insights.
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Automation Anywhere Details its Plan to Launch a Service Operations Solution
Automation Anywhere, an AI-powered automation solution provider, has announced its new Service Operations Solution, built on the Automation Success Platform. The platform leverages LLMs and generative AI to help customer service agents maximize productivity, free agents to focus on more complex tasks, and improve customer and employee experiences. After a successful internal pilot program, Automation Anywhere will make the Service Operations Solution generally available to customers later this quarter.
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Broadcom Launches a SaaS Version of its Automic Automation Solution
Broadcom, a global technology provider, has announced that its Automic Automation solution is now available Software as a Service (SaaS). Automic SaaS will provide companies with the same functionalities as the on-premise Automic Automation solution with the added benefits of the SaaS format. For example, Automic SaaS equips users with advanced workload automation and orchestration capabilities across hybrid and hybrid-cloud environments. Other benefits include always-on innovation, cost efficiency, enhanced security features, simplified agent deployments, and expert support.
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ContractPodAi Expands its Leah Solution with New Offerings
ContractPodAi—a legal generative AI and contract lifecycle management solution provider—has announced the availability of Leah Helpdesk and Leah Draft. Leah Helpdesk is a flexible, scalable application designed to give business users across an organization first-level legal guidance. Meanwhile, Leah Draft provides users with a conversational user experience for structuring and formatting legal documents, streamlining the document drafting process, and creating documents with GenAI.
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GoodDay Software Debuts GoodDayOS
GoodDay Software has launched its GoodDayOS, a retail operating system embedded directly into Shopify. The system is part of GoodDay Software’s plan to “reinvent ERP’ by making enterprise-grade operating tools more accessible for emerging brands. For example, GoodDayOS is simple to set up, designed with intuitive user interfaces, and built from the ground up to help brands improve their inventory management by eliminating manual spreadsheets and disconnected point solutions, empowering users with accurate operating data.
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IBM Releases the IBM Copilot Runway
IBM has announced the availability of IBM Copilot Runway, a new offering from IBM Consulting that can help enterprises create, customize, deploy, and manage their copilots, including Copilot for Microsoft 365. This offering can seamlessly integrate copilots’ generative AI functionalities into an organization, enhancing productivity and supporting continued business success. IBM Consulting also announced that it formed a dedicated practice for consultants with Microsoft copilot skills, credentials, and expertise to guide clients on their AI transformation journeys.
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IFS Appoints a Global Head of Enterprise Asset Management
IFS, an enterprise software company, has appointed Kevin Price as its Global Head of Enterprise Asset Management. Price is a “respected industry voice” in the industry and has years of experience engaging Asset-centric customers in value-based engagements. Before joining IFS, he was the Head of Pre-Sales Hexagon Asset Lifecycle Intelligence and previously held leadership roles at both Infor and Datastream. Max Roberts, the IFS Chief Operating Officer, says, “We are at a very exciting stage in our growth trajectory and as we look to solidify and expand upon this, Kevin’s unique depth of knowledge and proven track record of success will be invaluable.”
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Infosys and ServiceNow Deepen Their Collaboration
Infosys, a digital services and consulting provider, has deepened its collaboration with ServiceNow to improve its ability to transform customer experiences with generative AI-powered industry solutions. The collaboration—announced at ServiceNow’s annual customer and partner event, Knowledge 2024—aims to improve productivity, increase efficiency, and optimize user experiences by combining ServiceNow’s Now Assist generative AI capabilities with Infosys Cobalt, a suite of services, solutions, and platforms capable of accelerating enterprise transformations.
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Nintex Promotes Two of its Leaders to New, Global-Centric Roles
Nintex, a process intelligence and automation solution provider, has promoted two of its internal leaders to new roles. The company appointed Christian Lucarelli as Vice President and Head of Global Partner Strategy. In this role, he will lead Nintex’s Global Partner Program, develop relationships within the partner community, and extend the value of leading platforms for shared customers. Meanwhile, Tony Thomas has been named Vice President Head of Global Customer Experience. Thomas joined Nintex after its acquisition of Skuid in January 2024, where he was the Chief Customer Officer. In his new role, Thomas will manage the company’s global professional services, customer success, enablement, and support teams.
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RunPod Raises $20 Million in Seed Funding
RunPod, a distributed GPU cloud platform provider, has raised $20 million in a Seed funding round. The funding was co-led by Intel Capital and Dell Technologies Capital with participation from Julien Chaummond, Nat Friedman, and Adam Lewis. Additionally, Mark Rostick, Vice President and Senior Managing Director at Intel Capital, will join RunPod’s board of directors. With this funding, RunPod will enhance the daily lives of its developers, form new partnerships, develop integrations that improve user experiences, and continue to offer customers a foundation for developing custom AI models.
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SAP and IBM the “Next Generation” of Their Partnership
SAP and IBM have detailed the “next era” of their partnership, which includes developing new generative AI capabilities and industry-specific cloud solutions to help clients realize business value. IBM Consulting and SAP will accelerate company transformations enabled by RISE with SAP and support clients with AI business processes, industry innovations, a modernized approach to customer adoption, strategic ecosystem expansions, and availability of the IBM Granite Model Series across SAP’s portfolio of cloud solutions and applications.
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ServiceNow Announces a Collaboration with IBM
ServiceNow has announced a collaboration with IBM to help companies accelerate the impact of generative AI technologies in their enterprise. The partnership—announced at ServiceNow’s annual customer and partner event, Knowledge 2024—involves a new integration that combines the power of ServiceNow’s Now Platform with IBM watsonx, which will help mutual customers and partners boost productivity. ServiceNow will also be incorporating watsonx.ai and the large language models (LLMs) in the IBM Granite foundation into the Now Assist GenAI experience for ServiceNow customers.
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Siemens Reveals the Simatic Automation Workstation
Siemens, a global technology company, has announced a new solution for managing multiple hardware control points throughout factories. The new solution, Siemens Simatic Automation Workstation, will allow manufacturers to replace a hardware PLC, conventional HMI, and an edge device with a single, software-based workstation. Siemens Simatic Automation Workstation is an on-premise OT device designed to utilize Siemens’ industrial edge technology to support high data throughput with low latency, helping manufacturers run an expanded collection of modular applications.
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Xactly Appoints a New Chief Revenue Officer
Xactly, an intelligent revenue solution provider, has announced that Sam Zayed has joined the company as Chief Revenue Officer (CRO). Zayed has over two decades of experience as a sales leader and has led field teams across sales, customer success, marketing, operations, and other departments. As the new CRO, Zayed will be responsible for leading Xactly’s global efforts to increase profitability and enhance operating efficiency for sales and revenue organizations.
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