3 months ago
20
We took transportation of a Range Rover CKD HSE from Modi Motors Mumbai successful mid-June, and the work and car person been abysmal.
From the precise archetypal day, we noticed that the doorway handles were misaligned, and we instantly reported this to the income associate. However, the contented has been conveniently ignored to this day. In mid-August, my woman fell onto the roadworthy portion getting retired of the car due to the fact that the auto-deploy broadside measurement malfunctioned, retracting midway done deployment. We were initially hesitant to get the Range Rover owed to each the fearfulness stories we had heard, but we took a accidental due to the fact that they offered an extended warranty and attraction package. However, for specified a responsibility to hap wrong conscionable 2 months has acold exceeded adjacent my worst expectations.
We communicated the contented to the dealership, sent the car in, and they replaced the full broadside measurement escaped of cost. However, the replacement is besides not working.
We've been told that this contented is an "accessory" fault, but considering that each dealers adhd this arsenic a mandatory accessory, I don't spot however it tin beryllium viewed arsenic thing different than portion of the mill fit. Customers are charged implicit the listed ex-showroom terms for it, lone to beryllium told aboriginal that it's conscionable an accessory and that JLR isn't acrophobic with it.
As a result, we've had to nonstop the car backmost to the store again.
Now, regarding the after-sales service: contempt repeated complaints, determination has inactive been nary solution for the misaligned doorway handles. When we expressed our vexation implicit the broadside measurement issue, the trader interaction astatine Modi Motors stopped answering our calls, claiming a idiosyncratic emergency?which we aboriginal discovered wasn?t true. As a result, the car has been sent backmost to the store for the broadside measurement issue, but with nary wide connection from the trader and nary impermanent car provided. We were near stranded erstwhile we had to permission municipality for an emergency, arsenic our car was already successful the store wrong conscionable 2 months of ownership.
This has been a horrible experience, some with the car and the unprofessional dealership. I don?t see the Range Rover a amusive sports car wherever we mightiness place a fewer quirks for the involvement of excitement. This is simply a conveyance designed for the "rugged" outdoors, yet it?s malfunctioning implicit specified a trivial issue. To marque matters worse, the incompetent and unprofessional after-sales work is conscionable the icing connected the sour cake.
