2 weeks ago
6
On a relaxing ?less work? September day I got a connection from my bank:
?Your FastTag has been blocked, delight telephone the lawsuit attraction fig for details.?
It was surprising, but did I hide the KYC?
No I had not. Now it was much astonishing to me. So I rapidly called the fig and aft astir 10 minutes got idiosyncratic to speech to.
?Why did you artifact my FastTag??
?Sir, you person different FastTag registered to your car. You are not allowed to person 2 FastTags for 1 car. Please wide the different 1 and we volition unblock your FastTag.?
When I went to the accelerated tag website I was not capable to judge my eyes that immoderate 1 had Fraudulently issued a FastTag from
State Bank of India utilizing my car number. And that excessively successful 2017!
I person ne'er ever dealt with SBI successful my beingness and adjacent successful my worst of the worst minds I would not attack them for a FastTag.
So who has done this mischief?
And that excessively a implicit 7 years ago?
In May 2017 idiosyncratic issued a SBI accelerated tag utilizing my car number. I was not utilizing accelerated tag that time. I was utilizing currency astatine each toll booth.
I purchased archetypal accelerated tag successful December 2019 from ICICI Bank.
On 18th Sep 2024 ICICI slope accelerated tag sent maine a substance connection that my valid accelerated tag has been blocked due to the fact that connected NPCI (National Payments Crop of India) website my car is showing different accelerated tag from SBI bank. They told maine I cannot person 2 FastTags connected 1 car truthful they are blocking my valid tag. I had nary thought wherefore it took them 7 years to notify me.
I started the probe and recovered that immoderate 1 has fraudulently issued SBI Fast tag without my knowledge. After talking to astir 20 fastTag agents I received accusation connected the fraudulent fastTag. I got the sanction and fig of the cause who fraudulently issued a fastTag connected my car.
I person tried to interaction this idiosyncratic but helium was not taking my call. Also determination is nary entree to the bureau from wherever this fraud idiosyncratic issued a fastTag.
Meanwhile I person initiated closure of my ICICI fastTag due to the fact that my car windshield developed a ace and I person to regenerate the windshield. I besides wanted to power to a antithetic root for accelerated tag anyways, truthful I requested to adjacent the tag.
ICICI slope instantly complied to my petition to adjacent the fastTag relationship and arranged for the instrumentality of my equilibrium connected the wallet.
However aft repeated efforts to adjacent SBI fastTag it was not done due to the fact that of non practice of SBI.
SBI fastTag was successful nary temper to assistance to wide the issue, they did not adjacent the relationship aft repeated requests. There was a "BUG" successful their online strategy which did not let to "Surrender" the fastTag if the email id and code are not contiguous connected the profile. When I tried to adhd the email id and code successful the illustration the strategy was not redeeming the information. And hence the fastag cannot beryllium closed / surrendered unless SBI fixes the bug oregon closes utilizing administrative rights astatine their end.
I person sent much than 10 emails to SBI squad with surface shots to explicate the issue. But nary 1 was helping from their side.
I person made astatine slightest 50 calls to their telephone center. The telephone halfway associates are wholly useless, they person nary powerfulness to alteration / adhd / adjacent thing successful the system. All they bash is to work retired what is determination successful the relationship and mislead by giving fake telephone numbers of SBI fastTag agents connected field. I person tried calling the numbers and each of them are fake oregon nary much working. I had a database of 10 positive complaints which I raised with SBI and SBI closed the complaints without resolution, saying it was resolved.
After repeated efforts since thing was moving I person raised user grievance successful INGRAM and besides raised a Cyber Crime Complaint.
I tried to record a FIR but I did not get practice from the section constabulary contempt handing them a signed Affidavit with the facts, each papers copies and spending implicit play trying to bash so.
After adjacent to 3 weeks and 1 afloat week aft which I had stopped checking presumption of the SBI accelerated tag, SBI secretly fixed the bug successful their system, ne'er notified me. I was capable to prevention my email id, code successful the illustration and past implicit the surrender of the tag by submitting a full batch of documents.
Once that was done the process went I. For approvals and wrong a week my tag was closed.
The full happening took a immense toll (no pun intended here) of my nerves.
I felt communal antheral which the govt squeezes for income tax, petrol tax, GST, tolls and duties is wholly ignored if helium oregon she faces a problem. The strategy has hundreds of loopholes.
How other volition immoderate 1 get my car accusation and contented a accelerated tag without my knowledge?
I person thought astir this galore times. It?s imaginable that my car accusation was leaked from nary different than SBI slope from whom I had taken car loan.
I cannot spot immoderate different possibility.
To my basal knowledge, unless I o.k. with OTP nary 1 tin contented a accelerated tag connected my car. I haven?t changed my telephone fig from 10 years.
How did this gaffe done then?
I should?ve besides paid to SBI if I wanted that FastTag. There is nary transaction similar that successful my connection from 7 years ago.
What truly happened here? Was this a prank oregon truly idiosyncratic has copied my car fig and utilizing fraudulently connected their "stolen" car?
