3 days ago
2
I americium a elder citizen, and a long-time car enthusiast, residing successful the historical metropolis of Panipat, NCR. I person been a operator since 1980, with a past of owning and driving assorted cars, including Fiat, Maruti, Ford, Honda, Innova Crysta and presently Toyota Fortuner, and MG Hector.
I americium penning to question your assistance and guidance regarding an ongoing contented with my MG Hector, which has been successful the store for implicit 15 days owed to a superior motor defect. Despite the conveyance being nether warranty, the institution has yet to statesman the indispensable repairs, and I person encountered aggregate instances of delay, avoidance, and inadequate responses. Below are the details of my situation:
I purchased my MG Hector connected February 24, 2021, with a 5-year warranty and person driven lone 58,850 kilometers. On December 28, 2024, I noticed antithetic vibrations successful the motor and promptly drove to the section work center. After respective days of investigating and disassembling the engine, they diagnosed a breached piston (Piston No. 3) arsenic a effect of a manufacturing defect.
On January 1, 2025, Service Manager astatine Rahul Garage, Panipat, informed maine that the outgo to regenerate the damaged parts would beryllium betwixt INR 2 to 2.5 lakh, and this would beryllium covered nether warranty since it was a manufacturing defect.
That aforesaid day, I sent a WhatsApp connection to the institution stating:
"As discussed with work manager , the piston has breached astatine 58,850 km wrong the warranty period, with regular work history. We petition a afloat motor replacement astatine institution cost. A repaired motor is not acceptable. Kindly convey this to the acrophobic team. Awaiting your response."
However, the pursuing events person been progressively frustrating:
1. January 6, 2025: I visited the store again for a league telephone with the Area Service Manager (ASM), who lone offered to regenerate the kid parts. Despite waiting for astir 2 hours for a written estimate, nary was provided. Additionally, the work manager refused to stock the ASM’s interaction details, citing institution policy.
2. January 7, 2025: Senior Service Manager, quoted a outgo of INR 2.84 lakh for replacing the damaged parts and INR 4 lakh for the full motor assembly. I again requested a written estimate.
3. January 8, 2025: At 11:30 am, I yet received a WhatsApp estimation for INR 1,34,538, which was importantly altered from the archetypal quote. It was wide that the institution was trying to prevention costs by replacing lone immoderate of the damaged parts, and important components similar the crankshaft, camshaft, timing belt, tensioner bearing, and valve guides were excluded. Furthermore, the dismantled motor has been stored successful a dusty environment, putting the information of the components astatine risk.
4. January 9, 2025: I reiterated my petition for a afloat motor replacement, but connected January 10, 2025, I received an email from JSW MG Motor India stating, “The full motor assembly cannot beryllium changed.”
It is important to recognize that the piston is simply a cardinal constituent of the engine, and specified a defect, if near unaddressed, could pb to terrible consequences, including motor seizure oregon adjacent fire, jeopardizing the information of each occupants.
The company’s refusal to regenerate the motor entirely, coupled with the deliberate delays and withholding of estimates, raises concerns astir the volition to chopped costs, adjacent astatine the disbursal of lawsuit safety.
Additional Issues:
1. A fictitious repair bid for accidental enactment was generated connected January 3, 2025, without my knowledge, indicating imaginable fraudulent practices to offset the warranty repair costs. The details of this repair bid are arsenic follows:
"Thank you for rejecting the LAMP ASM-RR FOG, FASCIA-RR BPR UPR, FASCIA-RR BPR LWR, MOLDING-RR BPR FASCIA LWR, MOLDING ASM-PUBX E/GATE O bid NW07309228 of your MG HECTOR HR06X0332 connected 03.01.2025."
2. The institution had promised transportation of the repaired conveyance connected January 6, 2025, but nary enactment has been started to date. I person been forced to prosecute a taxi for my regular commute.
I besides discovered connected Team BHP that a akin motor nonaccomplishment occurred successful different 2021 MG Hector aft conscionable 10,000 kilometers, which supports my assertion of a manufacturing defect successful the 2021 model. You tin presumption the applicable station here: Team BHP Discussion. ; https://search.app/UyhyhhArdv3f2mk47
Given these circumstances, I respectfully petition your involution successful this matter. I americium seeking your enactment to guarantee that MG Motor honors its warranty, acknowledges the manufacturing defect, and provides a implicit motor replacement, arsenic this is the lone acceptable solution to guarantee some information and lawsuit satisfaction.
