Purchase Experience on Amazon Worth Remembering (For the Wrong Reasons)

Join Date: Feb 2006

Location: NSEW

Posts: 3,863

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Introduction

This is simply a little relationship of an unforgettable acquisition () of my first, and astir apt past acquisition via Amazon Business.

Experiences with Amazon.in and Amazon.com till this episode

We, successful the family, person been agelong customers of Amazon with immoderate successful my contiguous household being premier members. We person got each kinds of worldly ranging from coriander to cellphones from Amazon. Except 1 lawsuit of a mendacious study of cipher being astatine home, each different deliveries were connected clip and the goods were delivered successful large condition.

A method contented with my laptop that led maine to exploring Amazon Business?

I'll effort to marque this arsenic abbreviated arsenic possible, but petition a read.

1. My existent notebook - an ASUS Vivobook was acting weird. Pressing the powerfulness connected fastener erstwhile would not powerfulness connected the machine. Initially, pressing doubly oregon thrice got it on, truthful I assumed I hadn't pressed the fastener hard enough.
2. Those who've utilized ASUS Vivobooks would cognize that the powerfulness fastener is conscionable different cardinal to the close of the delete cardinal connected the keyboard. This is dissimilar the abstracted cardinal connected different machines.
3. This contented became progressively worse and I'd request to bash each kinds of things to get the instrumentality connected - sometimes agelong property for 20 secs, sometimes azygous presses aggregate times, but yet the instrumentality would powerfulness connected and tally fine.
4. I did my ain archetypal diagnosis by disconnecting the battery, pressing the powerfulness cardinal for upto a infinitesimal (Flea powerfulness release?) and reconnected the artillery - No luck
5. Disconnected the battery, connected the charger and powered connected from the DC 19V source, and it would powerfulness connected nonstop

6. I adjacent measured the artillery voltage and it showed 14.8V against the rated voltage of 15.4V. (All these 3 years I recovered the artillery behaving good exhibiting mean charging and discharging cycles each along)
7. Cleaned the cooling instrumentality excessively for immoderate it was worth, andupgraded from Windows 10 to 11 reasoning that the OS update (or deficiency of it) mightiness beryllium the contented - nary luck

Having deed a roadblock, I had to bash something. As an manufacture consultant, I cannot spend to beryllium there, presenting to head honchos, and fiddle with my laptop to crook it on. So decided to de-risk and spell up with different laptop.

The notebook with backmost screen disconnected - nary abnormality seen

Fan aft cleaning - not related to the issue, but cleaned arsenic portion of PM

Battery - nary bulging, voltage a small little than rated

Last edited by vigsom : 12th September 2024 astatine 11:16.

Join Date: Feb 2006

Location: NSEW

Posts: 3,863

Thanked: 27,434 Times

Enter my relation with Amazon Business

I had an Amazon relationship but wouldn't bargain overmuch arsenic we had different Prime members astir successful the family. I decided to person my Amazon relationship to an Amazon Business account. The power was ace fast. I had to cardinal successful my GST fig and each was well.

Day 0 - Choice of instrumentality and bid placement

I ever marque an informed choice, and this time, I was advised to spell with a robust biz laptop, which I recovered and ordered. It was a bully woody and I compared prices connected the manufacturer's retail site, connected different e-retail sites and recovered Amazon's prices competitive. Order placed and committed transportation was 2 days thence, but connected a Sunday evening. This was from a reputed retailer with transportation fulfilment by Amazon.

Run up to transportation time (Day 2)

The app showed bully updates and each seemed connected course. I adjacent got the connection that the shipment was retired for delivery, on with an OTP to beryllium shared with the transportation agent. I was astatine location each the time, and our spot of enactment sees station 10pm deliveries by e-tailers arsenic a substance of routine. I didn't fishy thing amiss until astir 9:30pm that Sunday. I thought to myself - if an OTP has been fixed to maine astatine approx. 6pm, the shipment should person been delivered latest by 8pm. I brushed it speech saying it was a festive vacation and possibly the transportation mightiness astatine worst get pushed to the adjacent day, which was okay. Delivery agents are besides quality beings and possibly they were abbreviated connected staff. However, galore things unfolded aft that.

Last edited by vigsom : 12th September 2024 astatine 11:17.

Join Date: Feb 2006

Location: NSEW

Posts: 3,863

Thanked: 27,434 Times

In for immoderate rude shocks

1. Day 2 - A fewer minutes aft their committed transportation deadline of 10pm, the app showed an update that transportation would beryllium delayed and ETD was 3 days aft that day, and should the shipment not get delivered by the revised ETD, I could travel backmost determination and inquire for a refund. This was unusual particularly arsenic the bid was retired for transportation and remained truthful till 10pm
2. About 30 mins later, the connection supra got edited to authorities that the Item had been marked arsenic rejected by maine and was being returned to the seller
3. It was present that I realized that the transportation guys really ne'er attempted transportation and this was a ploy to prevention their tegument for not fulfilling a transportation arsenic per commitment
4. I tried reaching retired to Customer attraction - determination was nary fig oregon email either connected their website oregon connected the app
5. The paper connected the app did person a Customer Service option, and close down beneath had 2 options - "Chat with us" OR "Talk to us".
6. Talk to america took maine to an enactment titled " What bash you request assistance with" with my lone bid published conscionable beneath that. I selected the order, and it gave respective options similar bid tracking and delivery, Cancel oregon instrumentality an item, Refunds, Feedback connected seller, etc. Each of these had sub menus; nary enactment to talk.
7. I past explored "Chat with us", and that enactment maine connected to a messaging adjunct with the accustomed robotic questions. I selected the due options, did not get a satisfactory answer, and yet asked maine if I needed assistance with thing else, I said Yes, and this went into a loop. After aggregate attempts and specified loops, I yet got an enactment to inquire an Amazon telephone cause to call, which happened. By present it was good past 12 midnight.
8. Day 3 wee hours - The telephone happened, the cause was courteous, but the extremity effect was a large zero - I was told that since I had a Biz Account, those folks would beryllium disposable lone from 8am to 12 midnight, to which each I told the woman was feedback astir however hard it was to scope lawsuit attraction successful Amazon. She, mediocre thing, could bash thing and I sympathize with her.
9. I past pinged 1 of my ex-two downs who is presently with Amazon and helium was amazingly awake. Asked if I could telephone and helium called backmost close away. He said that he'd besides usage the chat option, and similar me, effort aggregate times to get idiosyncratic from Amazon to call. He was arsenic helpless arsenic I was.
10. I had gotten visibly agitated by this clip - this wasn't the archetypal clip I was purchasing thing connected enactment oregon disconnected line, but to get to a quality being to explicate the contented was conscionable not imaginable connected Amazon. All I needed was to archer them that the point wasn't rejected by maine and I was good with a transportation the adjacent day, but No, that was not to happen.
11. By the clip I got to bed, it was 2:30am (frustration, anger, and feeling similar being cheated - each this took distant each my sleep). The adjacent morning, astatine astir 7am, I saw a message successful my InBox that the point was being returned to the seller and that I'm being issued a refund.
12. Over the adjacent 2 days, the presumption of my bid moved from Refund Issued to Item received.
13. Day 5 - I got my refund astatine the extremity of the 3rd concern time aft I got the refund mail.

Summary : Order placed Day0 -> transportation committed connected Day2 extremity -> mendacious notification of maine rejecting the point -> refund issued Day 3 greeting -> refund credited Day5 night

Shipment Tracking

Customer Service " Chat with us" Loop

Issuance of Refund

Last edited by vigsom : 12th September 2024 astatine 11:01.

Join Date: Feb 2006

Location: NSEW

Posts: 3,863

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My presumption six days aft the bid was placed

1. Still astatine quadrate 1 aft six days; truthful overmuch clip of excavation wasted and truthful galore manhours wasted astatine Amazon
2. I americium inactive with my aged ASUS Vivobook, which amazingly starts up quire reliably connected slumber mode. Battery holds up precise good and each along, the instrumentality has fixed nary show issues
3. I went done an bid to a mendacious rejection by the Amazon fulfilment squad to receiving a refund. My wealth remained held up for astir six days. I wonderment if Amazon has earned a fewer bucks astatine the outgo of my agitation and sleeplessness

How americium I going to negociate the hazard of my existent notebook malfunctioning?

1. Perseverance volition wage - volition effort uncovering retired the existent origin successful my existent machine
2. The existent Vivobook works - and I volition fig retired what to bash earlier my adjacent visit
3. If I request to undertake a abrupt visit, I ever person respective ceramic and mortar acceptable ups to spell to and get my machine; not trusting e-tailers, particularly Amazon Business connected Critical to Business and ample summons items

What was bully each the mode from pre-order to maine receiving the refund

1. Full details of each options connected the website with elaborate filters to assistance constrictive down to prime options
2. Good pricing
3. Seamless payment
4. Order tracking
5. Refund contented confirmation and refund credit

What was incorrect each done this episode

1. Delivery agents falsely marking the point arsenic rejected by the lawsuit erstwhile determination was nary effort astatine transportation astatine all; Amazon does not person the mechanics to acceptable this successful order
2. Poor lawsuit ailment redressal mechanics : No casual mode to scope retired to lawsuit care; options are poorly designed and conscionable to enactment the lawsuit though a loop
3. Am definite the institution has violated definite Govt guidelines connected Customer ailment redressal w.r.t E-Commerce Rules
4. This is not a genu jerk absorption based connected 1 episode, but I americium convinced that Amazon's fundamentals are not lawsuit delight oriented
a. don't person it successful them to marque a merchantability happen
b. don't person a mechanics to recognize the customer's PoV
c. don't person bully aft income enactment but possibly a bully returns policy

Analysis

The inference I've drawn from this occurrence is

1. Delivery did not instrumentality spot arsenic it was a festival vacation and teams were short
2. Amazon mightiness person strict punitive measures successful spot for transportation teams if transportation fulfilment does not hap arsenic committed
3. As a effect of 2, transportation teams person taken the casual way to prevention their tegument by putting the blasted connected customers by mentioning vague reasons similar rejected by customer, lawsuit not reachable etc. Amazon has nary mechanics to validate this, and similar robots, conscionable executes the refund per instrumentality policy
4. Who loses successful the extremity - the lawsuit and possibly the seller
5. Amazon knows that an mean Joe would get backmost to buying from them if they springiness irresistible deals, hence are taking it easy

Thank You Amazon for helping maine get a caller position of lawsuit experience!

Am I unsocial successful this experience?

No, though not a transportation fulfilment experience, present is one (Frustrating acquisition buying a caller LG AC connected Amazon) which showcases wherefore 1 should not bargain large summons items from them. If immoderate of you each person a akin experience, bash stock your perspectives.

Help from hardware experts connected my archetypal post

If immoderate of you has a lasting solution to the contented I'm facing with the notebook, kindly station it present oregon PM. The instrumentality works precise good but for the erratic powerfulness connected issue, and thing tells maine that this occurrence was meant to thrust maine to lick the contented successful the existent machine.

Last edited by vigsom : 12th September 2024 astatine 11:09.

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It seems these issues are happening precise often not conscionable with Amazon but others too, and the couriers are astatine the forefront.

Currently americium waiting for a bundle shipped by a renowned PC parts seller, done DTDC. The shipment arrived astatine past node subdivision connected time, a transportation effort was made yesterday, OTP received astatine 6 PM, past astatine 9 PM different SMS received that bundle not delivered owed to "Door Closed", erstwhile I was astatine location and cipher came to deliver. Did not adjacent person immoderate telephone which has ever been the lawsuit conscionable earlier transportation erstwhile the guys are adjacent my home.

Customer enactment of DTDC tried to nexus to a chatbot, but I someway managed to speech to an executive, lone to beryllium abruptly disconnected, and was capable to spot the escalation successful 2nd attempt. Lets spot however agelong it takes. A speedy glimpse astatine the reviews of that subdivision connected Google does not springiness assurance though.

There person been akin complains astir Delhivery also, truthful it is not lone astir DTDC either. One oregon much of these couriers are what Amazon mightiness besides beryllium using.

The information that the OTP is generated past bundle not delivered means it is simply a planned "denial of service", and much than the past mile transportation agent, seems to beryllium the responsibility of guys managing the nodal branches. A transportation cause would ne'er judge much packages than helium tin deliver, and they not being capable to occasionally fulfill it should beryllium an exception, but based others' acquisition it seems the contented is lately precise frequent. Perhaps the nodal branch's managers already cognize that 20-30% of the items retired for transportation wont beryllium delivered (hiring little tempos?). So erstwhile it comes backmost (or possibly ne'er near the nodal installation astatine all), the managers simply adhd a crushed attributed to the customer. This ensures that their ain ratio is not questioned by the headquarters.

Amazon for 1 was known for its lawsuit service, that is what propelled it to the top. Now with each these chatbots making it truthful hard to scope existent humans, the acquisition is degraded excessively much. Their lawsuit executives erstwhile tin beryllium reached, are precise polite and effort to help; the occupation lies astatine the top.

Another happening I person observed lately is that galore merchandise pages bash not ever marque it wide if the seller is "a-fulfilled".

These person impacted my penchant of utilizing Amazon. Prices are besides lone bully during immoderate merchantability (not each sales; this twelvemonth amended connected Freedom Sale than Prime Day e.g.). Now with couriers not honoring basal work agreements, it volition impact each e-sellers, and possibly it is clip to determination to ceramic and mortar stores again. Even if the prices are a spot higher there, the wide acquisition of seeing a merchandise successful person, buying it outright and capable to usage the merchandise instantly aft paying for it, without transportation uncertainties, is overmuch better. (This is not wholly disagreed by Amazon either; they person opened immoderate carnal stores - "Amazon Go" - successful the US).