2 months ago
13
We've each heard stories astir JLRs aft income and unreliability, not conscionable successful India but worldwide. While disconnected precocious the reliability seems to person been getting better, 1 can't accidental the aforesaid astir the sales/aftersales going by peoples caller experiences. One specified unusual acquisition is arsenic follows -
So a household person of ours decided helium wants a Range Rover Autobiography, and this was aft the CKD prices were announced which brought the car to a shadiness supra 3cr connected road. This man was successful interaction with Modi Motors, Worli and gave them a booking magnitude of 2 lacs successful mid June. He was promised a car mid August which seemed to beryllium the modular waiting period.
Now a week aft this, helium was offered a Range Rover Autobiography disposable readily astatine Navnit Motors JLR. Maybe it was a cancellation of an bid they had, but immoderate the reason, it was disposable for the taking. Considering the clip saved versus waiting for the existing booking was a nary brainer.
Being the man that helium is, helium had a connection with his Modi Motors salesman, informing him of the aforesaid and that helium whitethorn present acquisition the car from Navnit Motors considering the availability. But helium besides offered them an accidental to spot if they could someway put the conveyance for him instantly considering they had shown him the car, fixed him TDs etc.
He past confirmed with the salesman that his booking magnitude of 2l would beryllium refunded, to which the salesman replied successful the positive. On 26th June helium made the booking for the Autobiography with Navnit, and brought the car location connected 11th July. All went smoothly from booking to delivery.
Post this, determination were travel ups made to Modi Motors for the refund of the 2l, which were replied to successful the positive, but with assorted reasons. Every week they would accidental its being processed, and assorted different akin excuses. This went backmost and distant for astir 6 weeks.
But an perfectly unusual happening occured today, the income manager of Modi Motors, who till a mates days agone was each positive, said the absorption had refused a refund since the conveyance was purchased from different dealership. This has been asked for successful writing, and the income manager asked to get backmost tomorrow.
This is thing I person ne'er heard off, particularly erstwhile it comes to a meagre magnitude for specified a blistery selling vehicle. Range Rovers are sold retired for months, and person go a presumption awesome these days. This conscionable seems to beryllium a harassment tactic, and is perfectly unethical.
Had the trader refused his refund erstwhile helium informed them astir his determination earlier booking with the different dealer, it whitethorn person been a antithetic story. But to instrumentality idiosyncratic for a ride, and past travel up with a ridiculous excuse conscionable isn't done.
I deliberation JLR is surely going to erode their representation if this benignant of behaviour is allowed by their dealers. Just precocious different subordinate had issues with the aforesaid dealership for different reasons.
