Mahindra XUV 3XO: 3,000 KM Real-World Review – First Month, Breakdown, and Service Nightmare!

Hi BHPians!,

I'm excited to stock my ownership acquisition of the Mahindra XUV 3XO aft completing 3,000 KM wrong the archetypal month. I chose this conveyance aft a batch of probe and a 3-month waiting period, hoping to enactment the "Make successful India" inaugural and trusting Mahindra?s reputation. However, my acquisition has been a premix of highs and lows, and I privation to supply a detailed, honorable reappraisal to assistance anyone considering this vehicle.

Booking & Delivery:

I booked the Mahindra XUV 3XO AX5 Petrol Manual variant successful June 2024 and received transportation connected 19th September aft batch of followups and escalations.
The booking process was smooth, but they had mentioned 10 weeks waiting play which was extended to 3-months. I had already sold my aged conveyance portion booking the 3XO truthful it was getting truly hard for maine to negociate without a car. On 19th Sept, I was thrilled to yet get the vehicle, and the archetypal driving acquisition was satisfactory with nary large issues. Though trader convinced maine to skip PDI saying this volition adhd hold successful the process and we request to get approvals from authorities to sojourn the stockyard for PDI and assured maine that PDI volition beryllium done thoroughly by their squad truthful I skipped it successful the excitement of getting the conveyance (A large mistake!). I urge you to get PDI done from immoderate adept to debar immoderate issues arsenic galore Mahindra vehicles are having prime power issues.

Breakdown Incident On First Long trip:

Initial 15 days I couldn't usage my conveyance that overmuch arsenic I was retired of presumption but erstwhile I came back, I decided to spell connected archetypal travel to my hometown truthful I went with my household to hometown but portion returning, I faced a large breakdown. I was driving astatine 75 KMPH connected cruise power connected a 4 lane road and abruptly got Engine Temperature Warning, I was truly confused arsenic the odometer speechmaking was lone 611 KM and determination was nary contented successful the conveyance till that time, aft astir 10 seconds I pulled implicit and turned disconnected the ignition and got down to cheque contented and recovered that fume was coming from motor truthful instantly asked my household to get down, the coolant was leaking with dense travel truthful decided to telephone straight to RSA without wasting much time. Though the RSA had instantly registered my ailment but it took astir 5 hours for towing van to scope my location, I had to hold connected the road successful scorching vigor with my household which was precise disappointing.

Service Centre Experience:

Since it was a Sunday and we reached the work centre astir 7 PM, determination was nary 1 to be the conveyance truthful I had to parkland conveyance connected roadworthy successful beforehand of work centre and permission (the SC watchman denied introduction wrong the campus).

In the greeting astir 8 AM, I got telephone from Service Advisor asking the occupation with the conveyance truthful I told them the concern and helium assured that the contented volition get fixed connected the aforesaid day. At astir 10 AM, I personally went to the SC to get details astir the contented and they told maine that the radiator has a leakage and they are checking and helium besides mentioned helium is checking with authorities if this is manufacturing defect. After 20 minutes they called maine adjacent the conveyance and showed the leakage and said it is owed to carnal harm (I was truly amazed by this connection arsenic determination was not adjacent a azygous scratch connected the conveyance and I besides had captured video of nether assemblage arsenic impervious erstwhile coolant was leaking and determination was nary harm there). I had a batch of treatment with antithetic authorities (Service Advisor, Supervisor, Service Manager) and everyone was asking maine to wage for the repair outgo oregon assertion my insurance. I adjacent tried contacting the dealership from wherever I had acquisition my conveyance arsenic the conveyance was conscionable 15 days aged but they didn't adjacent fuss to get the details of incidental and asked maine to cheque with work centre wherever the conveyance is dropped.

After each this disappointing experience, I decided to permission conveyance astatine SC lone and escalate the contented with Mahindra enactment truthful I came backmost location without immoderate resolution. I sent a message to Mahindra enactment and attached Dashcam footage (if this wasn't determination past decidedly they would person refused to listen) and each the videos that I had captured. After batch of followups and seeing the footage they yet agreed to regenerate the radiator escaped of outgo connected 3rd time (they did not judge that this is manufacturing defect and alternatively asked maine to constitute a missive to repair this arsenic Goodwill)

Replacement & Quality Concerns:

On the 4th time erstwhile they really started the repair work, I decided to personally spell to SC and get it done successful my presence. They replaced radiator and and filled the coolant and took astir 20KM trial thrust (I went for trial thrust to guarantee that everything is fine). After the radiator replacement, determination was a burning odor coming from motor bay but the SA mentioned that this is owed to spilling of coolant portion filling and would spell distant successful 2-3 days truthful I took the transportation of the conveyance and came backmost home.

First Service Experience:

When the moving was astir 800 KM, I went for archetypal servicing arsenic I had to spell connected a agelong travel and I wanted to guarantee that the conveyance is acceptable for the agelong travel arsenic I was having batch of reliability contented aft the archetypal breakdown experience.
When I tried to publication the work appointment, I recovered that adjacent aft 10 days the erstwhile SC didn't adjacent the occupation paper for erstwhile repair truthful I was not capable to publication caller work assignment and was precise frustrated arsenic adjacent aft contacting the SC they took 3 days to adjacent the occupation paper (they stated that determination was immoderate method glitch successful the server)

After each this frustrating experience, I again went to the erstwhile SC wherever the radiator replacement was done for the archetypal work and the acquisition was again precise disappointing. I conscionable asked them to cheque for coolant level, motor lipid level cheque due to the fact that of the erstwhile breakdown (also these are modular checks successful archetypal service). After waiting for 7 hrs, they yet delivered the conveyance and to my surprise, they didn't adjacent fuss to unfastened the motor bay (I person video impervious of the same) and they didn't adjacent reset the work owed informing coming successful instrumentality cluster. I was precise furious aft seeing the work owed informing successful the instrumentality clump and instantly called the SA and helium mentioned I volition usher you connected telephone and you tin region it connected your ain but I insisted him to travel adjacent the conveyance and reset and aft 10 mins helium came and reset it. This shows however unprofessional the Mahindra unit is.

After getting the transportation of vehicle, we get a nexus to taxable work acquisition feedback and I submitted mediocre standing to that I got telephone from Mahindra support, they asked maine the concerns and aft explaining everything they escalated it to SC. Next time I got a telephone from SC stating that owed to precocious fig of vehicles astatine SC, they didn't get capable clip to work the conveyance decently and asked maine to springiness bully feedback each clip (I conjecture SC guys don't cognize the intent of collecting feedback. The feedback should beryllium utilized to amended services and not conscionable to cod it for the involvement of maintaining targets). I accidental that's wherefore the work assignment booking process is determination but SC are conscionable doing it for the involvement of doing it and not keeping immoderate regularisation connected fig of appointments they accept. This decidedly needs to beryllium looked into by Mahindra arsenic this is ruining the lawsuit experience.

Long Trip Performance (Post-Radiator Replacement):

After the radiator replacement, I was precise acrophobic of going connected agelong trips but decided to instrumentality a accidental and went for the trip. I had pursuing findings aft the trips:

Fuel Efficiency: It was amended than expected, with the instrumentality clump showing higher ratio than the AdrenoX app, which included idle clip during our meal stop.
Tire Pressure Monitoring: The tyre unit leak detection diagnostic successful the app proved precise useful.
AC Performance: The AC worked good adjacent during the daytime, mostly kept astatine 24 degrees.
Headlights: The headlight show astatine nighttime was okay, not precise good.

Design & Quality Concerns:

After the radiator replacement, I person driven astir 2500 KM truthful present I'm again gaining assurance successful the conveyance but this proves that the archetypal radiator harm was decidedly a manufacturing defect which Mahindra refused to accept. I person driven aggregate times connected the aforesaid road wherever archetypal conveyance breakdown happened and luckily I haven't faced immoderate issues.

Final Opinion: Should You Buy the XUV 3XO?

I personally did batch of probe earlier purchasing this conveyance and I was expecting immoderate work issues to travel based connected the assorted reviews fixed by different owners of Mahindra vehicles but it was worse than I expected. In my sentiment the conveyance is offering truly bully bundle astatine large terms for my idiosyncratic requirements but Mahindra has a batch of scope for improving the lawsuit experience.

Pros:

• Comfortable thrust and amended than expected substance ratio connected road (city substance ratio is inactive bad).
• Useful features successful the AdrenoX app (remote monitoring, tyre unit detection).
• Decent AC.

Cons:

• Questionable reliability aft the breakdown incident.
• Poor work acquisition and deficiency of dealership support.
• Potential plan flaws and prime power issues.

Recommendations:

• If you?re considering the XUV 3XO, I highly urge investing successful a dashcam. It was lone due to the fact that of the dashcam footage that I was capable to beryllium my lawsuit and debar a hefty repair bill.
• Be prepared for inconsistent work experiences, and guarantee thorough checks during each work visit.

Proofs:

I person added each the proofs and details of the experiences connected my Youtube channel. Incase you are interested, you tin spot each the videos here