Mahindra not honoring price protection on Thar RWD

Hi Everyone,

Writing this connected behalf of a adjacent person who is successful the process of buying a Mahindra Thar LX RWD Diesel and has been denied terms extortion for his booking. Lets telephone him A for remainder of this post.

Request if anyone tin stock contacts of immoderate higher ups successful Mahindra, the speech truthful acold with dealership and Mahindra squad has been highly unprofessional and frustrating.

A had booked the conveyance instantly astatine the clip of motorboat successful January 2023 and was wrong the archetypal first batch who got the terms extortion - 10.99 Lakh (confirmed implicit email by dealership with Mahindra lawsuit attraction successful copy). Now that his conveyance is yet allotted and helium has paid up the afloat wealth to the dealer, the trader and Mahindra are saying that terms extortion was upto May 2024 (arbitrary and nary intimation provided) and demanding further 1.85 Lakh arsenic per the existent ex-showroom cost.

I americium listing down the series of events below, immoderate assistance successful this respect would beryllium appreciated.
Disclaimer - I americium invested successful this woody arsenic I would person unrestricted entree to the conveyance

• 09th Jan 2023 - A makes the booking wrong fewer minutes of motorboat and manages to marque the payment. He gets a punctual automated acknowledgement arsenic well.
• 10th Feb 2023 - Dealership offers the vehicle. Full marks to them for the promptness, since A was travelling overseas they adjacent sent an email arsenic his telephone was not reachable. He converses with dealership implicit email to adjacent but it incapable owed to deficiency of time. Dealership stops pursuing up, I presume helium was skipped over.
• 25th June 2023 - A shoots an email to Mahindra lawsuit attraction requesting update of his booking and reconfirmation of terms protection. [b]He is promptly connected to dealership who corroborate a tentative day successful October 2023 and reconfirm that conveyance is nether terms extortion (Mail screenshot below)
• 14th May 2024 - A reinitiates the speech connected the aforesaid email arsenic determination has been nary update each this clip regarding the transportation of the vehicle. He is promptly confirmed that conveyance is disposable and helium tin instrumentality delivery
• 29th May 2024 - Dealership shares the corrected PI of 10.99 lakh ex-showroom (screenshot below) aft A reminds them of the terms protection
• 13th June 2024 - A makes 100% of the outgo and is assured transportation successful coming days

From present connected everything goes downhill. He get a reply aforesaid evening that strategy is capturing afloat terms and delight interaction Mahindra. Over the people of adjacent fewer days helium converses with aggregate radical astatine Mahindra and Dealership and beneath is the gist

Mahindra - Sir the terms extortion was till whitethorn 2024 only.
A - Was immoderate intimation done regarding this? No answer
Dealership - Sir you were offered a conveyance successful Feb 2023 you did not instrumentality it
A - Precisely the crushed I requested for re confirmation successful June 2023 which you did
Dealership - Sir you did not bash capable travel up for the conveyance with us! If you had called america up regularly we would person allotted conveyance earlier.
A - No answers to that

My person is fed up with cognition of Mahindra and Dealership of instrumentality it oregon permission it and readying to cancel the booking and instrumentality the refund. I person requested him to hold for a fewer days and offered to help.

Look guardant to immoderate suggestions connected however to spell astir it.

Cheers
Vishwas