3 months ago
19
Hello chap BHPians,
I precocious encountered an contented with the cancellation of my Skoda Kodiaq booking and I'm seeking immoderate proposal oregon suggestions from the assemblage connected however to proceed.
Here's the backstory:
- Booking Date: June 24, 2024
I booked a Skoda Kodiaq L & K via the Skoda website (Rs.40,000), choosing Jai Auto Skoda Bhikaji Showroom, New Delhi for the purchase.
- Cancellation Request Date: June 29, 2024
Due to immoderate unforeseen circumstances, I had to cancel my booking. I promptly sent an email to Jai Auto Skoda requesting the cancellation and a refund of the booking amount.
- Lack of Initial Response:
Despite sending my email connected June 29, 2024, I did not person immoderate effect from the dealership adjacent erstwhile asked for it.
- Subsequent Communication:
On July 2, 2024, a income advisor from the dealership contacted maine for the archetypal clip regarding the cancellation and suggested I email Skoda India for the refund. As I had dealt with this man during the TD period, I trusted him for genuine advice, but alas, however incorrect I was. You are invaluable lone till you are a imaginable customer. Post that, a nuisance.
- Denial of Refund:
After pursuing his advice, I was informed by Skoda India that the cancellation petition wasn't valid due to the fact that it wasn't submitted wrong the specified timeframe mentioned successful the campaign's presumption and conditions (which I wasn't informed astir astatine the clip of booking).
Key Points of Contention:
1. Lack of Communication:
No 1 mentioned the circumstantial cancellation presumption and deadlines erstwhile I made the booking. They were precise keen connected making maine wage rapidly and the website adjacent didn't accidental thing astir the cancellation day explicitly (later the dealership told maine it was buried determination successful the agelong T&C that nary 1 reads - haven't verified it with Skoda yet).
2. Negligence successful Response:
My cancellation petition was made connected June 29, 2024, but the dealership failed to respond successful time, causing my petition to autumn extracurricular the acceptable period. In fact, they conscionable went quiescent till the timepiece ran out. I soon recovered retired the reason, and hence the due rubric of the post.
3. Misguidance:
The dealership advised maine to interaction Skoda India lone aft the archetypal cancellation play had elapsed, complicating the process further.
4. Unfair Denial of Refund:
Given that I made the archetypal cancellation petition wrong the stipulated period, I judge the refusal to process the refund is unjust.
Suggestions
I americium considering filing a user tribunal ailment against the dealership but earlier taking that step, I wanted to question proposal oregon suggestions from the knowledgeable members here. What would beryllium the champion mode to resoluteness this matter? Any input oregon guidance would beryllium highly appreciated.
