HELP : Royal Sundaram not honoring 'NCB Protector' add on cover!

Join Date: Jun 2014

Location: Trivandrum

Posts: 209

Thanked: 259 Times

Ever since I bought my Fiesta Classic successful 2014, I've been a loyal lawsuit of Royal Sundaram (RS) security and till day I've had nary large hiccups with them but for the latest mishap. As they were offering maine Zero Depreciation cover, I've opted for the aforesaid till day and each twelvemonth I besides opt for the NCB Protector adhd connected which allows maine to marque 2 claims a twelvemonth without affecting my NCB. (Image attached)

On January 29th 2024, different car rear ended my conveyance and the harm was truthful extended that I had nary enactment but to opt for an security assertion signifier RS. the surveyor inspected my argumentation and assured that arsenic I person NCB Protector adhd on, I could marque this assertion without affecting the NCB and the assertion process arsenic good arsenic repair went done via FASS.

Now that my renewal is owed connected 23/06/2024, RS is not letting maine renew the argumentation stating that owed to immoderate interior institution argumentation they're not allowing renewal for immoderate circumstantial car models. The large gripe is, erstwhile I tried to renew the security with immoderate different provider, the records amusement that I've made a assertion past twelvemonth and hence ineligible for 50% NCB!!!

A RS authoritative has responded via telephonic speech that, the NCB protector volition lone enactment if I renew the security with RS and they tin fto maine renew owing to the institution policy. I consciousness truthful cheated by this cognition of RS.

Seeking suggestions from chap BHPians connected what my adjacent determination should be. Should I instrumentality this to the user tribunal oregon record a ailment with IRDAI?

Join Date: Dec 2007

Location: Mysore

Posts: 3,399

Thanked: 5,194 Times

Last edited by McLaren Rulez : 18th June 2024 astatine 11:32.

Join Date: Jun 2014

Location: Trivandrum

Posts: 209

Thanked: 259 Times

It states that the screen works lone if argumentation is renewed via RS. But isn't it fraudulent to contradict renewal aft imposing specified a condition?

Join Date: May 2008

Location: Bangalore

Posts: 1,309

Thanked: 760 Times

You should impact the Ombudsman for definite to statesman the proceedings. Consumer tribunal is agelong drawn and you ne'er cognize erstwhile it volition scope its outcome.

Another enactment is to inquire for an NCB retention missive from RS and usage that missive to instrumentality a caller insurance. If you person NCB protector arsenic per the argumentation document, they should not person immoderate hesitation to supply you with a NCB retention missive arsenic well.