2 months ago
12
Hi Team BHPians, portion the rubric says it all, I would instrumentality this forum to pass everyone astir GoMechanic car service. This happened aft I was distant from Bengaluru for mates of months, and my Ford Figo 2010 exemplary was lying idle astatine home. Upon instrumentality to Bengaluru, my begetter suggested to get the Ford Figo serviced since it has been lying idle for sometime. The kms clocked are astatine 53k. Coming back, I took the car retired to bureau for mates of days to place the issues that whitethorn person cropped up successful our household absence. The car ran good different than that rats had made the car motor bay their location and had filled it with paper, torn clothes, leaves and twigs. I was aghast connected seeing the information of motor bay and decided to publication car servicing utilizing GoMechanic. The lawsuit attraction enforcement sold maine their Myles bundle which included RSA, 1000km/1month warranty station car work completion. Paid for it happily and acceptable up an assignment clip for car prime up.
Now the timelines goes arsenic below:
1. Early Morning I person a telephone from Mr. Amith who is GoMechanic work incharge. He informed maine that a section store mechanic volition travel and prime my car up astatine a scheduled time
2. The Mechanic comes, takes photos and picks up the car.
3. In the afternoon, I person a telephone from Mr. Amith stating that the mechanic person identified aggregate issues with the car and they volition necessitate my support for car portion changes. They were readying to regenerate spark plugs, instrumentality cylinders, wipers, caliper pin sets etc. I informed Mr. Amith that I volition necessitate each the replaced parts to ascertain myself if those parts really needed replacement and Mr Amith promised that those parts volition beryllium provided to maine backmost on with the car. Based connected trust, I gave the support and they sent a measure of 12k
4. Around 9pm successful the night, I person the car back. My begetter is not blessed since it's acheronian and we person nary mode of knowing what each things were replaced and to spot the level of cleaning. None of the parts were returned and my begetter insisted connected seeing the parts. The section mechanic said helium volition bring the parts archetypal happening successful the morning. And helium went his way
5. Start of Nightmare: Come greeting and we went to inspect the car. Opened up the motor bay and accidental that determination was hardly immoderate cleaning done. Called the GoMechanic section work supplier and helium told that they cleaned arsenic overmuch arsenic they can, but different areas they couldn't since their vaccum could scope those spots. We were dejected but had different plans for the time truthful I decided to cleanable the bay myself. Ended up spending mates of hours cleaning it each up.
6. Next day, my woman had gone to sojourn her parents and I told her I would prime her up erstwhile she wants to travel back. She calls successful the evening asking maine to prime her up. I effort to commencement the car and the car is dead. No cranking, nary lights, nothing... Open up the bay and reconnected the batteries, but nothing. Asked my woman to instrumentality a cab and asked GoMechanic to nonstop idiosyncratic to instrumentality a look. They delegate an escalation manager Ms Prabha, who assured maine that idiosyncratic from the section store volition sojourn successful the greeting and check. The mechanic came successful morning, tried starting mates of times earlier giving up and asking america to regenerate the battery. We had bought this artillery successful August 2023 and knew that determination is thing incorrect with it. My dada asked him to cleanable the artillery terminal and effort again. He cleans the terminal, tries and car starts. Father is annoyed astatine the level of incompetence and besides astatine the information that adjacent the artillery terminals were not cleaned during servicing nor the motor bay was cleaned. The mechanic apologises and asks america to wage 600 for his visit. Now we some get angry, I telephone up Mr. Amith and level retired archer him we are not paying a azygous penny for this, particularly since we had warranty. Mr Amith agrees and helium says helium volition instrumentality attraction of it. At this point, my begetter notices that the radiator instrumentality is not running, thing which was moving erstwhile we gave the car for servicing, and helium asks the mechanic astir it. The mechanic says that it's working, and the upwind is acold and car is not warmed up capable that's wherefore the instrumentality is not running. We thought we volition instrumentality it retired for a speedy rotation and spot if it's moving oregon not aboriginal and telephone him backmost truthful we fto the substance rest.
7. The adjacent time I instrumentality the car retired to driblet my woman to her office, wholly forgetting that I had to cheque the radiator. On the way, the motor overheating awesome lights up and I halt the car to the side. I unfastened up the motor bay and noticed that the radiator tube has travel disconnected and the full coolant has leaked out. Again inquire my woman to instrumentality a cab to enactment portion I connect the radiator tube backmost and thrust the car dilatory to the nearest garage. The mechanic fills the coolant reservoir with water, refixes the radiator tube successful spot making definite it won't travel retired again, and past tells maine that it happened due to the fact that the radiator instrumentality is not moving which built up unit wrong the coolant pipe, which caused it to burst out. My fearfulness had travel true, and I called Ms Prabha again, and she assured maine that she volition nonstop idiosyncratic to instrumentality a look and get the radiator fixed. And that was my past speech with her. It's been mates of days since past and neither Ms. Prabha has sent idiosyncratic to hole the car, nor is she receiving my telephone anymore. I americium trying to find the adjacent escalation manager supra Ms Prabha, but this has been a cautionary communicative of however GoMechanic spouse work centers are pathetic, but besides their Service Managers and Escalation Managers bash not care.
I mean to get it fixed from extracurricular if nary 1 shows up from GoMechanic by tomorrow, but this is simply a cautionary communicative of anyone looking to publication car servicing from GoMechanic. Their Myles programme is of nary usage and their work warranty does not exist
