3 months ago
20
(Writing connected behalf of a person who is successful heavy occupation due to the fact that of unethical behaviour by Rudra Ford, Mumbai)
This contented needs to beryllium highlighed connected this forum wherever we person 1000's of Ford conveyance owners. Please beware earlier sending your car to FASS! 
My person owns a Ford Endeavour (2017 3.2L Diesel Automatic, Titanium)
The car has completed 72,000kms successful the past 7 years, and has been going strong. The lone radical who’ve touched the car for immoderate repairs oregon servicing is Ford Authorised Service.
Before we delve into the story, a constituent worthy noting is that the car is inactive under Ford Warranty, and has gotten its transmission replaced once by Ford, escaped of charge.
Last week, we sent the car for a regular work (mind you, determination was perfectly nary contented with the car, lone periodic work was needed). We get a telephone from the work centre stating that they took the car for a trial drive, and recovered it to beryllium rough. For this, they drained immoderate motor oil, and recovered h2o mixed into the oil. Although shocked, we asked them to diagnose the problem.
Then, without asking us, they opened up the full cooling system, and removed the radiator from the car. They past clicked photos of the radiator, and said that the radiator was damaged, and idiosyncratic successful the past has applied m-seal to the radiator to support it intact. This has led to the oil/water mixing, and has voided the warranty on the car, and are present asking for
Rs. 2,75,000 to hole the car!
1. The car has ne'er had a frontal accident
2. The car has ne'er been touched by anyone extracurricular of Ford Authorised Service
3. The Service centre opened up the cooling strategy of the car without intimation oregon support from us
This is simply a precise perplexing situation, and immoderate guidance connected however to tackle this concern would beryllium profoundly appreciated.
Mods, delight merge, if needed, with an existing thread. Couldnt find thing similar.
