Desktop Agent 3 Installation Problem

Hello Everyone,
I americium presently moving with Desktop Agent 2.0.36.41 and everything works fine, but we are successful the process of migrating each the Desktop Studio bots to Cloud workplace bots (so that we tin determination up with RPA to BPA), I would besides request to power to Desktop Agent 3.
I followed the documentation beneath to effort and download desktop cause 3
I besides generated a caller concealed id 
https://help.sap.com/docs/intelligent-robotic-process-automation/desktop-agent-user-guide/enable-age... 

But I inactive get the mistake "Unable to download"
@peterengel @SAPSupport 
Please fto maine know, if I americium missing retired connected thing oregon if you person immoderate solution to this problem