2 months ago
21
Hello T-BHP,
After 7 blissful years of owning a Honda, we decided to alteration our car to a 7 seater to see the precocious expanded household and let america to spell retired successful 1 car alternatively of having to woody with the headache of utilizing 2 cars each the time.
We narrowed down connected the Safari and volition beryllium booking it soon. This deserves it's ain station and that is simply a fewer weeks down the line.
In this post, I'd similar to speech oregon alternatively inquire proposal connected however to take the dealership from which you bargain the vehicle.
TL;DR -
How bash you take betwixt 2 dealers who are akin in
1. Distance from your location.
2. Courteous and knowledable Sales Advisors who aren't pushy.
3. Offered TDs without hesitation (one close to my house).
4. Similar successful pricing (less than 5k difference).
5. Similar transportation timelines.
6. Accepted for a PDI.
What other bash I request to look for successful a dealership earlier I take one?
Context -
Now, I americium comparatively young (mid 20s) and I person the privilege of being capable to negociate and onslaught deals connected behalf of my begetter (who is the 1 who volition beryllium paying for the car).
Up until the past purchase, it would beryllium my begetter who deals with dealerships and gets quotes and does everything that needs to beryllium done.
This time, since I americium location and my begetter was a small tied up successful his office, I took it upon maine to woody with dealerships and the lone happening my dada would request to do, would beryllium to motion connected the dotted lines. This was made easier by the information that determination is nary indebtedness progressive and the lone negotiations would beryllium connected the connected roadworthy terms of the car and the accessories.
The substance astatine hand -
In the people of checking retired 7 seaters, we visited respective Tata Dealerships connected Sundays and astatine astir places determination was nary trial thrust vehicles disposable oregon adjacent show models for the Safari. When asked, astir responses would beryllium that the trader has outlets successful 8 oregon 9 locations crossed the metropolis and lone 1 TD conveyance volition beryllium rotated betwixt each of them. As a result, I called each Tata trader who was wrong a 10 km radius of my location and asked who had the Safari that time and whether it was disposable for TDs.
By doing this, I was capable to find a dealership A that was not precise acold distant and we were greeted by a precise enthusiastic Sales Advisor who patiently guided america passim the features of the car (A acheronian variation Safari Accomplished Plus AT), offered a TD that was immoderate 10-15 minutes agelong and was knowledgeable enough. This was successful stark opposition to different Tata dealerships wherever we had acold oregon lukewarm effect astatine best. We had expected the aforesaid benignant of attraction present excessively and hence were pleasantly amazed erstwhile the acquisition was different.
We informed him that we were yet to marque a determination connected which conveyance to bargain and erstwhile we did we'd scope retired to him. He didn't travel up connected america aft that and this was thing I appreciated. In contrast, different Tata dealers who didn't person the cars would often telephone maine and inquire maine erstwhile I was readying to get the car.
In the people of uncovering a trader who has the car instantly (on Sunday), I look to person called a Dealership B who's Sales Advisor called maine backmost connected Monday. This chap was besides courteous, mannered and seemed to cognize astir his product. I told him that I had already checked retired the car astatine trader A, but I've not decided whether I would beryllium taking the Safari. He understood and told maine to scope retired and that helium would get maine the champion deal. This antheral besides did not travel up and was thing I appreciated.
2 weeks down the line, my parent had travel backmost from a travel and we wanted her sentiment connected the cars we had shortlisted. I called the SA from trader B and asked him to get a TD conveyance to my home. He agreed and showed up successful the evening with a Cosmic Gold Safari Accomplished Plus AT. Both the blokes who came with the car were courteous, knowledgeable and if they didn't cognize thing were upfront astir it and we had a astir hr agelong TD connected highest postulation metropolis roads. This again was not what I experienced with the different Tata dealerships. They asked for a booking magnitude that time but weren't pushy and instantly near it erstwhile I told them we hadn't decided which car to get.
We past decided connected the Safari and I called some A and B dealers and told them to springiness maine the last punctuation and that I wasn't funny successful pitting them against each different and to springiness maine the champion punctuation that was imaginable and past I'll determine ground that and that I don't program connected re-negotiating erstwhile the woody is stuck.
Both of them sent maine quotes which were akin successful prices (within 5k of each other). I past asked them some to nonstop maine a punctuation inclusive of each the accessories I had chosen and erstwhile again this was akin to each other. Both of them asked for the other's punctuation which I denied sending but told them that their prices were similar. I asked my dada and helium excessively was good with the prices truthful determination was thing other to negociate on. I told some of them that I would request the evening to take betwixt the 2 of them and whichever 1 I chose, I'd telephone for a last TD and proceed with the booking to amusement the full family, since I didn't privation to springiness anticipation to either of them by asking for a 2nd TD.
My begetter near the prime wholly upto maine to take whichever trader I wanted. I compared reviews connected Google (with a pinch of salt), some had akin ratings (4.7 and 4.9), some the SAs were courteous and good mannered and I was incapable to differentiate contempt nitpicking. My begetter suggested penning up the names connected a portion of insubstantial and picking 1 and going with whichever 1 we chose.
Doing that resulted successful trader A getting the deal. I called the bloke up successful the greeting and told him to get the TD car truthful that the full household tin cheque it retired and that I'd springiness him the booking magnitude the adjacent time (for auspicious reasons and besides to let the remainder of the household to play the devil's advocate). He readily agreed and got the car and the household was blessed with the choice.
I besides called Dealer B and told him that I would beryllium proceeding with trader A. He asked maine for a crushed and I told him we discussed among the household and chose A (I didn't privation to archer him astir the lottery). He asked for different assignment to re-convince my parents and that he'd propulsion for much discounts etc. I told him I had asked him to get the champion punctuation initially itself and I wasn't funny successful the terms warfare and besides that the terms quality (5k) hardly mattered. He kept pushing for reasons and yet I broke and told him that we chose ground a lottery due to the fact that we were incapable to determine betwixt the 2. (This was a immense mistake connected my part, I would precise rapidly travel to recognize brutal honesty is ne'er good. ) The SA evidently became dejected and felt atrocious and I told him that I would get the 2nd beater car from his dealership. (We are besides looking broadside by broadside astatine the Tiago oregon a hatchback for metropolis duties). An hr aboriginal helium called maine backmost with a discount of ₹10,000 that would marque his dealership's punctuation little by 5k. I told him the 5k doesn't matter, I had already told trader A that I volition beryllium getting the car from him and this was what I had told him erstwhile I asked him for his last quote. He agreed and kept the phone.
A fewer minutes later, his Team Lead called maine and talked unsmooth (or truthful I felt) asking maine to reconsider and that they had enactment efforts including a TD and computing the outgo of the conveyance including accessories etc. I told him that a TD was thing that each trader is expected to connection and if helium felt that was excessively difficult, helium oregon his squad could person denied the petition outright and besides that I had been upfront regarding the terms punctuation from different trader and that arsenic a consumer, the prime boiled down to me. I besides told him that I had informed the SA that I would get the hatchback from him successful a fewer months. He past started shouting to which I chopped the call.
A fewer hours later, the Sales Manager of B called maine and told maine he'd trim the punctuation by a further 10,000 arsenic a peculiar deal. I don't cognize whether helium was successful the loop erstwhile the TL was shouting astatine me. I informed him that I would nary longer beryllium dealing with his dealership successful immoderate capableness and that helium mislaid retired connected a definite merchantability simply due to the fact that his TL thought helium could bully maine into buying this vehicle.
My questions/takeaways from this experience:
1. Should person stuck to my guns and stopped with "family decision" alternatively of breaking and offering that the lottery was the reason.
2. My reasoning for avoiding the terms warfare was due to the fact that I didn't privation either enactment (me oregon the dealer) to consciousness aggrieved oregon suffer bid of caput and a terms warfare would decidedly pb to the trader resenting maine since I ate into his margins and mightiness effect successful mediocre after-sales work (which I didn't privation to risk, considering Tata arsenic a marque has mediocre QC arsenic seen successful the galore complaints connected the Safari thread) and too my begetter was comfy with the price. Also a thread connected T-BHP astir however not to bargain a Tiago had a station that mentioned that you are lone beardown astatine the archetypal rebuttal and each further rebuttal puts you astatine a weaker presumption and that the trader gains. Is this justified oregon should I person gone up with pitting them against each other?
3. Am I anserine successful not going up with trader B with the reduced terms simply due to the fact that the TL had decided helium could outcry and get distant with it and besides due to the fact that I had verbally told A that I would reason the woody with him the adjacent day?
4. Should I person lone dealt with trader A for each TDs and lone reached retired to B erstwhile it was clip for quotations? (Instead of asking some A and B for TDs)
5. What other could I person done to grip this concern better?
Regards,
alphamike-1612
