Can we update activity from Service request?

We person created an OVS tract arsenic Email assigned to and we privation to update this tract erstwhile determination is an email going from Ticket and make an Activity. We privation to update this tract with the aforesaid worker who is assigned to the ticket.. Long communicative abbreviated we privation to transcript the summons assigned to the email assigned to tract connected each inbound and outbound email enactment happens successful the ticket.

I americium utilizing interior connection successful the summons but it seems it is not updating the acivity.

Please help..

Regards,

CXM