BYD Atto 3 charging port fried while charging | What happened here?

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Old 6th August 2024, 16:23   #1

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BYD Atto 3 charging larboard fried portion charging | What happened here?


Thanks to Thwalhath Abdul Rasheed for sending this accusation in. Heartfelt gratitude for sharing it with different enthusiasts via this Team-BHP stock page!

Quote:

I americium penning to formally lodge a ailment and explicit my heavy interest regarding a captious information incidental involving my BYD Atto 3. The incidental occurred connected July 25, 2024, successful Madurai, Tamil Nadu portion the conveyance was charging astatine a DC charging station. To my utmost daze and dismay, the car caught occurrence during the charging process.

Upon investigation, it was evident that the car's information systems, specified arsenic the fuse oregon relay, failed to relation correctly, resulting successful the car catching fire. Alarmingly, the existent travel was not interrupted during the incident. I had to personally unopen down the charging presumption by pressing the Emergency Stop Device (ESD) fastener to forestall further damage.

I instantly reported the incidental to BYD India and EVM Autokraft, Kochi. However, I was met with a disappointing response, arsenic some parties denied the warranty for a period aged car.

As a nonrecreational moving successful the vigor tract with a coagulated knowing of electricity, I tin confidently authorities that the arguments presented by EVM Autokraft, Kochi and BYD India deficiency merit. The denial of warranty nether these conditions is some unjustifiable and indicative of mediocre concern practices.

I impulse BYD to instrumentality contiguous enactment to code this substance by:

  • Conducting a thorough probe into the information strategy nonaccomplishment of my vehicle.
  • Providing a elaborate mentation for the nonaccomplishment and the steps that volition beryllium taken to regenerate the car.
  • Honouring the warranty and covering each damages and losses incurred owed to this incident.
  • Ensuring that specified incidents are prevented successful the aboriginal done improved information measures and rigorous prime control.

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Last edited by Omkar : 6th August 2024 astatine 16:30.

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Old 6th August 2024, 17:05   #2

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Re: BYD Atto 3 charging larboard fried portion charging | What happened here?


This is truly scary, what should EV proprietor bash if they look akin situation? calling occurrence brigade is imminent to dowse the occurrence if happens astatine location but is determination immoderate mode we tin power the harm earlier occurrence motortruck arrives?

Moderators, delight stock immoderate specified thread disposable oregon if not delight unfastened a caller 1 for Indian EV position if not available

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Old 6th August 2024, 17:15   #3

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Re: BYD Atto 3 charging larboard fried portion charging | What happened here?


Forget astir the warranty, I americium amazed that they didn't prime up the car instantly and provided a spare car until the probe is over. For a marque who is trying to found successful India, they should instrumentality these earnestly for their ain payment and should look astatine it arsenic an isolated incident.

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Old 6th August 2024, 17:30   #4

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Re: BYD Atto 3 charging larboard fried portion charging | What happened here?


This is rather serious. While EV fires aren't a caller thing, this is the archetypal clip I've heard of a car catching occurrence portion charging. BYD amended tally a thorough probe of this incidental and travel up with a proper, believable report. If it's their mistake, they ought to ain it up alternatively of playing the blasted game. However, the anticipation of this being caused owed to a defect astatine the charging presumption cannot beryllium wholly ruled retired either, tin it?

I indispensable besides add, this appears to beryllium a one-off incident. Thankfully thing large has happened.

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