Axor (Vega) website item, damaged in shipping, customer care sketchy

Join Date: Jul 2024

Location: Malbazar

Posts: 61

Thanked: 124 Times

Infractions: 0/1 (7)

Hey everyone,

I person an Axor Apex helmet. This is really my 2nd Axor Apex helmet (I had different for 4 years). This 1 is lone astir 5 months aged and has already gotten marks for immoderate reason. I tried to assertion warranty, but it was of nary use, truthful I decided to acquisition a replacement which outgo astir Rs 750.

This is my archetypal clip buying a replacement pinlock insert separately (I had antecedently ordered the full visor with the insert for my erstwhile helmet), truthful I didn’t cognize what to expect with the packaging.

The bundle arrived successful an envelope (similar to what you get papers in) and was a spot bent. I didn’t deliberation overmuch of it and opened it to find that the item’s packaging was besides insubstantial with nary structural support—no bubble wrap, nary hard boxes, nothing. Just insubstantial and integrative packaging.

When I opened it, the pinlock insert was besides bent, with the crease intelligibly visible. I could astir apt instal it, but it would inactive person that mark, which is unacceptable considering I paid for thing new.

First of all, it’s frustrating to spot a marque nonstop a fragile point without immoderate enactment portion packaging. I can't adjacent responsibility the courier institution here.

Secondly, and adjacent much frustrating, lawsuit enactment has been of nary assistance truthful far. They kept insisting connected a "valid" unboxing video aft I sent them a video explaining everything on with photos.

After immoderate backmost and forth, I pointed retired that their return/cancellation argumentation does not notation that an unboxing video is required. After this, they escalated the contented to different squad but I americium unsure what to expect.

I marque 50 eCom orders each month, truthful I deliberation it’s just that I didn’t marque a video of a Rs 750 product, particularly erstwhile purchasing from a due institution and not a tiny store that besides ships online.

With this marque being this inexpensive with a Rs 750 product, I don’t adjacent cognize what to say. Can I bash thing other if they garbage to refund oregon replace?

Last edited by nr07 : 3rd September 2024 astatine 17:55.