Automatic email sent to the customer informing them about the date for the next intervention

Hello everyone,

I'am caller connected SAP FSM and i'am trying to larn the basics, truthful one had a task to make a concern regularisation that let to sent an automatic email to the lawsuit informing them astir the day for the adjacent involution with condition: as soon arsenic enactment is released, nonstop the lawsuit the day and clip of technician's intervention.

could immoderate 1 assistance maine to to make concern regularisation for this task?
thank you