2023-24: Tata Motors has very high warranty costs | Higher than marketing expenses!

Join Date: Feb 2014

Location: Calcutta

Posts: 404

Thanked: 1,641 Times

QC consistency continues to beryllium Tata's biggest Achilles bottommost overmuch much that their work successful my opinion. Even my Safari had a fewer QC issues, successful a exemplary that has been connected the marketplace for implicit 3 years.

I wonderment however hard it is to get this right? Some things (like a overgarment contented which was determination successful 1 place) should person been caught by their QC squad for sure. Some others similar a suspension sound were harder to catch, but the connection I got was that Tata is not investing capable successful precision engineering - other galore of the QC issues would not beryllium there. However, it's not that I was amazed astir the QC issues successful my car. I was expecting them, to beryllium honest. And I was not disappointed, which is the bittersweet part.

However, contempt everything, I would inactive urge Tata arsenic their cars person superb fundamentals and are highly maltreatment friendly. The QC issues are typically insignificant and not woody breakers successful astir cases. Also, I person not faced immoderate large issues crossed 3 antithetic Tata cars and the unreliability portion is simply a story arsenic acold arsenic I'm concerned. At slightest with the newer cars, Tata cars are arsenic reliable oregon unreliable arsenic their competition. However, they decidedly request to enactment connected making their QC processes and work acquisition consistent. Also, portion Tata honours warranty claims much often than not, they request to person a nary questions asked warranty argumentation arsenic good which is advertised and communicated to their customers - it tin lone summation their goodwill and marketplace share.

Join Date: Jan 2014

Location: Chennai

Posts: 472

Thanked: 974 Times

Once upon a clip I had Indica Vista and I had aggregate QC issues and niggles and immoderate large issues with the car. Build omniscient the car was precise coagulated but QC and servicing issues wholly fto the car down and aft 113K I sold it mates of years back. Completely mislaid the assurance to instrumentality the car to highways.

Following were immoderate issues that I faced with the car. The motor was 1.3 Quadrajet.

1. Mixing of motor lipid and coolant. This happened aggregate times (at slightest 3 to 4 times)
2. Coolant leakage. Again this happened aggregate times.
3. Alternator loop broke. This happened erstwhile I was driving successful a ghat road!
4. Handbrake came successful my manus erstwhile successful a engaged postulation signal!

Particularly issues 1 & 2 made maine to sell-off the car. There were aggregate different insignificant issues (strange sound from suspension erstwhile it goes implicit water, spot loop not retracting back, AC thermistor broke off). TASS work was ever iffy and they struggled to lick problems.

On the contrary I person had lone 1 contented successful my wife's Honda Brio successful the past 10 years and the conveyance inactive drives arsenic good arsenic however it was connected day-1.

Join Date: Aug 2012

Location: Kolkata

Posts: 772

Thanked: 1,876 Times

This is conscionable shocking! 100K kms for a modern car is thing and for specified blatant prime issues and captious failures is conscionable not acceptable. Have things importantly improved with the caller models?

This is conscionable an illustration of a cardinal rupee institution utilizing customers arsenic guinea pigs. Possible lone successful a state with zero user extortion laws. Unfortunately precise casual for politicians and their chummy capitalists to play the federation paper to propulsion sub modular products down our throats. It conscionable does not wage for customers to support subsidizing the way and mistake methods of specified companies portion they and the goverment support raking successful the money!

Join Date: Jan 2021

Location: Navi Mumbai

Posts: 187

Thanked: 1,624 Times

No uncertainty Tata has higher stock of outgo towards warranty related liabilities.
Within the archetypal 2 years of my Tigor Diesel ownership, which had 2+2 years warranty the pursuing parts were changed:

• A equine - twice
• B equine - doubly (although 1 of the times the work halfway surely billed it to Tata but did not regenerate it successful my car, immoderate benignant of fraud it seems)
• C equine - once
• Parking sensor activation sensor - twice
• Front instrumentality close broadside bearing - once
• Steering rack implicit assembly - once

I besides had purchased P2P work program for 6K rupees, which was successful unit for the archetypal 4 years/80000 km:

I surely changed items worthy much past the bundle acquisition worth nether the P2P

• front brake pads - twice
• Rear brake lining - once
• Wiper sets - 3 times
• Ball associated - twice.

I cognize of galore owners who got aggregate parts, aggregate times changed nether warranty. That intelligibly reflects done this data!

Tata needs to get their prime nether control. immoderate worth engineering and prime cheque tin surely assistance them, not lone redeeming the tangible cost, but besides the intangible outgo which comes successful the signifier of harm successful reputation.

Join Date: Mar 2022

Location: Mumbai

Posts: 37

Thanked: 190 Times